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We have compiled this living resource to provide the latest information on COVID-19 (novel coronavirus) relevant to the health and community services sector and help the sector maintain service continuity. COVID-19 has been a stark reminder of the heightened vulnerability of people living in disadvantaged circumstances, and the ongoing need for contingency planning to ensure people aren’t further disadvantaged.

Check the NSW Health website for the latest information about public health orders, current case locations and alerts and COVID-19 symptoms and advice.

All forms of essential service delivery should continue where possible. If your service has been significantly impacted by COVID-19, or you think it will be, and you may have difficulty meeting your contract requirements, speak to your contract manager about the developing situation and any contingency plans that may need to be put in place. We have assurances your usual funding arrangements should not be impacted, if there is a need to temporarily suspend or change some elements of your service in response to COVID-19.

If you receive a report of a client or staff member being infected, first contact your local Public Health Unit or call the state-wide number 1300 066 055 and follow the prompts.

If you have staff members that test positive for COVID-19, or are undergoing testing because they are considered at-risk, and this disrupts your staffing levels and service delivery, please contact your contract manager to discuss an appropriate response.


Important Information on COVID-19 Vaccines

Find out how to get a COVID-19 vaccination, including booster shots, here.

Pfizer vaccine

You are eligible for the Pfizer vaccine if you are 40 to 59 years of age.

You are also eligible for the Pfizer vaccine if you are aged 16 to 39 and you are:

  • an Aboriginal and Torres Strait Islander person aged 16 and over
  • an NDIS participant or unpaid or informal carers of NDIS participants of any age
  • pregnant
  • a quarantine or border worker
  • a health care workers
  • and aged care or disability care resident or worker
  • a person with an underlying medical condition or significant disability
  • a critical or high-risk worker including defence, police, fire, emergency services and meat processing
  • a person with an Australian Border Force outwards travel exemption in an eligible category
  • a temporary visa holder who is currently in Australia and has been approved for return travel to Australia through the travel exemption process.

AztraZeneca vaccine

You are eligible for the AstraZeneca vaccine if you are aged 60 years or older.

If you are aged 18-59 years of age, you can choose to receive the AstraZeneca vaccine:

  • following an appropriate assessment of suitability by a qualified health professional; and
  • if you provide verbal or written consent.

Read more here.

Community Sector Updates from NCOSS and NSW Department of Communities and Justice

NCOSS CEO Joanna Quilty regularly joins DCJ Deputy Secretary Simone Walker to answer your questions with clear, accurate information about how COVID-19 is impacting the community services sector.

Continuing Essential Services in NSW

29 June 2021

You can find the previous video updates on Community Sector COVID-19 Video Updates from DCJ and NCOSS.

If you have a specific question that you would like to be addressed, send to or and we will endeavour to get to it in our video updates.