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This page provides information about key supports and services for individuals and communities impacted by the 2022 NSW Floods. Updated 24 May 2022

Please note that NCOSS is a peak body and cannot directly provide people with assistance for flood relief. For emergency help in a flood, contact the NSW State Emergency Service on 132 500.

2022 Flood information

NEW! Resilience NSW is administering the Disaster Risk Reduction Fund - Local and Regional Risk Reduction Stream funding to local and regional projects that deliver locally-based risk reduction and mitigation solutions to improve disaster resilience across NSW communities. Applications close 1 July 2022.
NEW! The NSW Government Free training and coaching provides links to free, easy-to-do programs you can use to support mental health in your workplace.
NEW! The Back Home grant one-off payment covers the costs of restoring your flood-impacted property to a habitable condition or replacing essential household items.

Financial support - for people

  • Service NSW provides an overview of financial assistance available to people impacted by the floods, and a Disaster Assistance Finder to help people find the the assistance they are eligible for. Call Service NSW 13 77 88, 7am - 7pm, Monday to Friday and 9am - 5pm on weekends and public holidays.
  • Storm and flood customer care service is Service NSW's landing page for updates on various assistance available for people and businesses affected by severe storms and floods.
  • Dedicated community recovery centres provide face-to-face support for NSW residents affected by natural disasters. Service NSW  lists current centres and opening times.
  • The Back Home grant is for homes damaged by the February and March 2022 storms and floods. The one-off payment covers the costs of restoring your property to a habitable condition or replacing essential household items.
    • $20,000 for owner-occupiers to repair or replace essential household items and/or restore housing to a habitable condition
    • $15,000 for owner-investors to restore housing to a habitable condition
    • $5,000 for tenants to repair or replace essential household items or relocate these items to a new residential property.
  • The flood recovery rental support payment is a one-off payment for NSW residents in highly impacted areas who are unable to live in their home due to the February and March 2022 storms and floods.
  • NSW Government Disaster Relief Grants are available for eligible individuals and families whose homes and essential household contents have been damaged or destroyed by a natural disaster and are uninsured. Call Service NSW on 13 77 88 and ask about the Disaster Relief Grant administered by Resilience NSW.
  • Disaster Relief Grants are for people on a low-income whose home was damaged but not insured. Call Service Now on 13 77 88 and ask about the Disaster Grant Relief administered by Resilience NSW.
  • Disaster Recovery Allowance is short-term income support for people who have lost income due to the current floods - eligibility conditions apply. Claim via myGov - see here for details.
  • Families receiving a Child Care Subsidy may be eligible for an Additional Child Care Subsidy due to temporary financial hardship. Apply here.
  • Childcare services at risk of closure in flood-impacted areas may be eligible for a Community Child Care Fund Special Circumstances Grant Opportunity to help their service stay open.
  • The Australian Taxation Office will assist people affected by floods, for example by deferring tax lodgment or debt payment, helping with lost tax file numbers or records, or remitting any penalties or interest during the time you have been affected. Call the ATO Emergency Support Infoline on 1800 806 218 for assistance.
  • The Australian Banking Association has a list of member banks providing customers with emergency assistance for floods.
    • Commonwealth Bank customers impacted by floods are eligible for emergency assistance packages which can include loan assistance, waived fees and emergency accommodation for CommInsure customers. Call 1800 314 695.
    • NAB customers who have been affected by floods can apply for a $2000 grant and other assistance including counselling through NAB’s Employee Assistance Program. Call 1300 308 132.
    • ANZ customers affected by floods are eligible for financial assistance packages which can include temporary suspension of loan repayments and interest rate relief, and emergency funds and accommodation for ANZ Home and Contents insurance customers. Call 1800 149 549.
    • Westpac customers affected by floods are eligible for emergency assistance packages that can include deferring loan and credit repayments. Call 1800 067 497 for assistance.
    • Bendigo Bank customers affected by floods are eligible for relief packages including loan relief for up to 3 months, discounted interest rates on personal loans, and emergency funds and temporary accommodation costs for home and contents insurance customers. Call 1300 236 344 for assistance.
  • The National Debt Helpline provides free assistance to those in financial difficulty as a result of the flood crisis. Call 1800 007 007, 9.30am to 4.30pm Monday to Friday.
  • Revenue NSW assists people impacted by the floods by placing a hold on all fines, debt, and Work and Development Orders, extending payment deadlines and lifting driving sanctions. Call 1300 138 118.

Financial support - for organisations

  • Resilience NSW is administering the Disaster Risk Reduction Fund - Local and Regional Risk Reduction Stream  funding to local and regional projects that deliver locally-based risk reduction and mitigation solutions to improve disaster resilience across NSW communities. Applications close 1 July 2022.
  • The Children and Young People Wellbeing Recovery Initiative grant funding improves access to programs and resources to help children and young people recover, build resilience, strengthen community networks and improve mental health and wellbeing. The funding can be used to deliver a range of activities including community events, peer support programs, mental health training and more. Includes small grants under $10,000 and larger grants $10,000 to $50,000.
  • The Northern Rivers Flood Relief Fund.  The first round for grants submissions has now closed. The grants committee will discuss options for any unallocated funds. Please watch the page for future developments. The Northern Rivers Flood Relief Fund also has opportunities to volunteer, partner and donate.
  • An overview of grants and support available to businesses and not-for-profit organisations is available from the NSW Government. Covering grants, loans, legal support. Or contact Service NSW on 13 77 88.
  • Disaster Recovery Grants of up to $50,000 are available from the NSW Government for not-for-profit organisations to help pay for clean-up and restarting operations - eligibility conditions apply. See here for details and how to apply.
  • Not-for-profit organisations in the Northern Rivers area directly or indirectly impacted by the floods may be eligible for a $10,000 Small Business Northern Flood Grant to help with operating costs. Eligibility criteria apply including a 40% drop in March turnover and annual turnover between $75,000 and $10 million.
  • The NSW Rural Assistance Authority is providing low interest rate loans to non-profit organisations, primary producers, small businesses and sporting and recreation clubs in local government areas affected by a declared natural disaster. Apply online here by the closing date for your area.
  • The NSW Rural Assistance Authority is providing transport subsidies for eligible farmers affected by natural disasters, to assist with the cost of transporting stock, fodder and water. Apply online hereby the closing date for your area.
  • Resilience NSW, the Foundation for Rural Regional Renewal, and the National Recovery & Resilience Agency regularly offer grants to support local disaster recovery programs and initiatives. Follow their websites and social media for updates.

Replacing damaged documents (licences, permits, certificates)

Housing

  • If your residential or commercial property was impacted by the February and March 2022 floods, register to have a building condition assessment carried out by certified inspectors, Property Assessment and Demolition (PAD) program.
  • Housing enquiries are being triaged by the Housing Contact Centre 1800 422 322 or you can register with Service NSW  to receive information about rental assistance, mobile homes and the Red Cross housing brokerage service.
  • Temporary emergency accommodation in a motel or caravan park is available to people whose homes were affected by the floods who have no other means. On 15 March, the Government announced people could stay in temporary accommodation for up to 28 days without having to reapply. Ask at your local Recovery Centre or call the Housing Contact Centre 1800 422 322 or Link2Home on 1800 152 152
  • Renters have rights if their home is damaged by disaster. The Tenants Union have advice on disaster damage for renters. Enter your postcode here to find your local Tenants’ Advice & Advocacy Service.
  • NSW Fair Trading has prepared information on tenancy rights during flood .
  • The Temporary Housing Support Package will help people who need accommodation support in the coming weeks and months.

Mental health support

Insurance

  • The Insurance Australia Group(IAG) are providing their customers (including customers of NRMA, CGU and WFI) within impacted communities with immediate support including on the ground claims teams, emergency accommodation and financial assistance. IAG also has a series of severe weather factsheets. Call IAG insurers for assistance:
    • NRMA Insurance: 13 11 23
    • CGU Insurance: 13 24 80
    • WFI Insurance: 1300 934 934
  • The Insurance Council of Australia, has information on natural disasters and a hotline. Call 1800 734 621 (note this is not a claim lodgement service).
  • Insurer icare is available to assist customers with floods, bushfires or COVID-19 support. Call 13 99 22 or email crisis-support@icare.nsw.gov.au  for assistance.
  • The Insurance Law Service is an insurance help-line for consumers. Call the Insurance Hotline on 1300 663 464

Legal assistance

  • The Legal Aid NSW Disaster Response Legal Service (DRLS)  has a disaster response service that can help people impacted by floods with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink. Call 1800 801 529, 9am-5pm Monday to Friday.
  • Community Legal Centres  can help people impacted by floods with insurance claims, tenancy, Centrelink, lost documents and financial hardship. Find your local community legal centre here.
  • Justice Connect an provide free legal advice and ongoing representation to eligible small businesses, farms and primary producers affected by natural disasters like floods and bushfires.

Mobile and utilities

  • Telstra customers impacted by floods are eligible for relief packages which can include one-off credit, mobile call diversion, a boost to data and free calls as well as reconnection support to those impacted across the New England, North Coast and Mid North Coast, as well as the Newcastle, Hunter and Central Coast regions. Call 132 203 to register.
  • Optus customers impacted by floods are eligible for relief measures including additional data, free credit and bill waivers. Call 1800 507 581 between 8am – 8pm (Mon-Fri) and 9am – 5pm (Sat).
  • Simply Energy customers in impacted areas should already have had their invoice period extended by 35 days. Other payment options and financial hardship options are also available. Call 13 88 08 for assistance.
  • AGL can pause all disconnections for non-payment in affected areas, send text messages with updates and support available.
  • Origin Energy can provide updates and additional bill relief for customers who have been severely impacted
  • Visit the Australian Energy Regulator website to find out your gas or electricity provider.

Food and clothing

  • GIVIT is managing offers of donated goods, services, volunteering and funds, including corporate offers in response to the Queensland and New South Wales flooding. Organisations can register with GIVIT to distribute donations in their area.
  • Good360 is a matchmaker, connecting brand-new goods donated by businesses to people and communities who need them the most. Organisations can register with GIVIT to distribute donations in their area.
  • Vinnies is providing direct assistance with food, water, clothing, and other material assistance to people impacted by the floods. Contact 13 18 12.

Evacuation

Flood health and safety information

  • NSW Health has prepared a range of resources on maintaining health during and after floods, including what to do about cleaning up after a flood, drinking water, mosquito control and managing your medications.
  • Clean up advice and information from the NSW Government, including staying safe, avoiding risks, dealing with animals and waste removal. The Government is covering the cost of waste removal.
  • Australian Red Cross provides advice and resources on Cleaning up after a disaster.

Pets and livestock

  • The NSW Department of Primary Industries and Local Land Services are providing assistance to landholders and communities with animal welfare-related issues, including veterinary assistance, emergency fodder and stock water, stock euthanasia and burial, and care of animals in evacuation centres. Call the Agricultural and Animal Services Hotline on 1800 814 647.
  • NSW Department of Primary Industries factsheet on livestock safety in emergencies
  • Contact RSPCA for assistance with pets, livestock (including horses), and wildlife on 1300 278 358.

Support for Community

  • Local community services and organisations are at the forefront of the flood response and recovery. Ask at your local Recovery Centre or community hub, or search using Infoxchange Service Seeker or Ask Izzy  to find out what local services are doing in your area.
  • My Community Directory provides online health and community information for locations throughout NSW

Support for Organisations