If you are seeking medical assistance, please visit the NSW Health website or call the National Coronavirus Health Information Line on 1800 020 080 for information and advice.
Fortnightly Community Sector Updates from
NCOSS and NSW Department of Communities and Justice
Each fortnight, NCOSS CEO Joanna Quilty joins DCJ Deputy Secretary Simone Walker to answer your questions with clear, accurate information about how COVID-19 is impacting the community services sector.
In this fortnight's update, additional questions and answers are available in the Q&A document.
Previous video updates can also be found on the DCJ website. If you have a specific question that you would like to be addressed, send to firstname.lastname@example.org or COVID19.Support@facs.nsw.gov.au and we will endeavour to get to it in our video updates.
Important information for the sector
If you would like to receive the NCOSS fortnightly COVID-19 Community Sector Update, sign up here.
- Service continuity – general advice and tools
- Work health and safety at home and in the workplace
- Targeted information for specific sectors and communities
- Aged Care
- Domestic and Family Violence
- Housing and Homelessness
- Early childhood, schools and universities
- Aboriginal and Torres Strait Islander peoples and remote communities
- Culturally and linguistically diverse communities
- LGBTIQA+ and HIV
- Younger people
- Older people
- Government support for organisations
- Non-Government Support for organisations
- Government support for people impacted
- Legal advice
- Managing social distancing
- Mental health and wellbeing
- Digital literacy, tools and tips
- Examples of innovative practice in the sector
- Latest research
- Emergency contacts
|If there is a need to temporarily suspend some elements of your service, your funding should not be impacted. If your service has been significantly impacted by COVID-19, or you think it will be, and you may have difficulty meeting your contract requirements, speak to your contract manager about the developing situation and any contingency plans that may need to be put in place.|
- Important considerations for your organisation NCOSS – a preliminary checklist of questions and issues to consider for your service continuity planning for COVID-19 impacts.
- COVID-19 (coronavirus) response Department of Communities and Justice
- Coronavirus (COVID-19) information for NSW Health-funded NGOs NSW Health
- Guidance: Process for NSW Health-funded Non-Government Organisation providers to request Personal Protective Equipment NSW Health
- Involving consumers in your health service or facility's COVID-19 response Health Consumers NSW
- Practice Guidance for Virtual Home Visits Department of Communities and Justice
- Insurance Brokers and Risk Managers - has developed a range of COVID-19 resources for employers. Their resources include:
- COVID-19 Response Planning Preparedness Considerations – a comprehensive decision-making toolkit.
- COVID-19 Webinar: Protecting People and Operations (video) – a webinar and PowerPoint presentation.
- Supporting your employees during COVID-19
- Industry Planning and Preparedness Community Services Industry Alliance
- Scenario Planning Tool -- Health Event Community Services Industry Alliance
- When things don't go to plan Australian Government – general advice on how to develop a business continuity plan during a crisis.
- Business Continuity Planning template Queensland Government
- Epidemic & Pandemic Policy Australian Institute of Community Directors
- Whole-of Society Pandemic Readiness World Health Organisation
- COVID-19 (Coronavirus) SafeWork NSW – a guide to help you stay safe at work during the COVID-19 pandemic.
- Working from home under COVID-19 SafeWork NSW
- Keep your workplace healthy NSW Government
- Impact of COVID-19 on Workers Compensation AON
- Impact of COVID-19 on Employers' WHS obligations AON
- Worker obligations Safework NSW
- Speak Up to report unsafe work SafeWork NSW
- Coping with stress and uncertainty during COVID-19 Network of Alcohol and other Drugs Agencies (NADA)
- COVID-19 Resource Hub Health Consumers NSW - information for NSW health consumers, their families and carers, and consumer representatives.
- Information for healthcare and residential care workers Australian Government Department of Health
- COVID-19: Advice for healthcare workers, staff, students and volunteers NSW Health
- Clinical Excellence Commission Guidance for health professionals NSW Health
- Guidance for community-based and outpatient health services NSW Health
- How to set up Skype for telehealth Central and Eastern Sydney Primary Health Network
- COVID-19: Advice for aged care services NSW Health
- Guidance for residential aged care facilities NSW Health
- Preparing for a spike in DFV during COVID-19 pandemic (video) NSW Department of Community and Justice with Domestic Violence NSW
- COVID-19: Resources for DFV Agencies wanting to use technology Women's Services Network
- COVID-19: online safety help for domestic and family violence workers Australian Government eSafety Commissioner
- Friends and family responses to domestic and family violence during COVID-19 Domestic Violence Service Management
- Workplace responses to domestic and family violence during COVID-19 Domestic Violence Service Management
- Faith Community responses to domestic and family violence during COVID-19 Domestic Violence Service Management
What you need to know: Renting and COVID-19 Tenants' Union of NSW
Specialist Homelessness Services COVID-19 Resources Homelessness NSW
- Guidance for early childhood education and care services NSW Health
- Schools, universities and childcare NSW Government
- Disability Support Pension and COVID-19 Payments Economic Justice Australia
- Management and Operational Plan for People with Disability Australian Government Department of Health
- COVID-19 Australian Federation of Disability Organisations
- NDIS and Coronavirus FAQ's National Disability and Carer Alliance (Every Australian Counts)
- Coronavirus (COVID-19) information in accessible formats National Disability Insurance Agency
- Council of Australian Governments (COAG) Disability Reform Council Communiqué (18 March 2020) COAG Disability Reform Council
- Viruses and staying healthy - Easy Read Info Guide Council for Intellectual Disability
- Coronavirus (COVID-19) advice for Aboriginal and Torres Strait Islander peoples and remote communities Australian Government Department of Health
- Information relating to COVID-19 for the Aboriginal child, family & community services sector AbSec
- Translated coronavirus (COVID-19) resources Australian Government
- Multilingual COVID-19 (Coronavirus) resources NSW Health
- COVID-19 (Coronavirus) Translated Resources Ethnolink Language Services
- NDIS Information in languages National Disability Insurance Agency
- Videos in language: coronavirus & handwashing Humans Like Us
- Getting practical about COVID-19 and HIV Positive Life NSW
- NSW HIV-related Sector Services page Positive Life NSW
- Covid-19 and our communities ACON
- Coronavirus (COVID-19 Advice for Young People Youth Action and Yfoundations
- Coronavirus (COVID-19) information for older Australians Australian Government Department of Health
- COVID-19 (coronavirus) information COTA Australia
- Free COVID-19 support line for Senior Australians COTA Australia, National Seniors Australia, the Older Persons Advocacy Network, Dementia Australia and the Australian Government
- Volunteering and COVID-19 Volunteering Australia
- Fact sheet: Economic Response to the Coronavirus -- Cash flow assistance for businesses Australian Government Treasury
- Economic Response to the Coronavirus - JobKeeper payment Australian Government Treasury
- Charities, the ACNC and COVID-19 (video) Australian Charities and Not-for-profits Commission
- Financial assistance for business and employers NSW Government
- Government Response to COVID-19: Not-for-Profit Sector Not For Profit Accounting Specialists
- COVID-19 Government Support for Charities and Not-for-profits Social Ventures Australia and Paul Ramsay Foundation
- Online Safety Grants Program Australian Government eSafety Commissioner Closing 21 May 2020
- Apply for the small business COVID-19 support grant NSW Government Closing 1 June 2020
- COVID19 - Aged Care Support Program Australian Government Department of Health Closing 31 May 2021
- Commonwealth Home Support Programme (CHSP) -- Emergency support for COVID-19 Australian Government Department of Health Closing 30 June 2021
- Feed Appeal Community Grants Feed Appeal Closing 22 May 2020
- Community Choices Program Essential Energy Closing 29 May 2020
- Sponsorship Budget Direct Closing 31 May 2020
- COVID-19 Resilience Grants City of Parramatta Council Closing 1 June 2020
- 2020 COVID-19 Grants Impact100 Sydney North Closing 1 June 2020
- Carers Week Grants 2020 Carers NSW Closing 22 June 2020
- Community grants Sunsuper Closing 26 June 2020
- Community Grants Program Sisters of Charity Foundation Closing 30 September 2020
- The COVID-19 Rapid Advocacy Fund Australian Progress, Australian Communities Foundation & ACOSS Currently open
- COVID-19 Emergency Relief Funding St George Foundation Currently open
- COVID-19 National Funding Platform Australian Communities Foundation & Philanthropy Australia – a national funding platform to coordinate the philanthropic response to the COVID-19 pandemic. Eligible proposals from NFPs will be listed on the COVID-19 Funding Platform Granting Opportunities register, and be searchable by the public and prospective funders.
- COVID-19 and Not-for-profits: short and long term resilience PwC – opportunity to access PwC volunteering and/or pro bono support.
- Tech Mate Referral Leep – free technical support for clients who are isolated in their homes via phone and video chat.
- COVID-19 Financial Survival Guide National Debt Hotline
- Coronavirus (COVID-19) resources for community groups Australian Government Services Australia - resources to support clients seeking payments
- COVID-19 Support: Fee-Free Courses Tafe NSW
- Technology for children, young people and families in need during COVID-19 Department of Communities and Justice
- Claiming Centrelink During COVID-19: A step-by-step guide Economic Justice Australia
- Supporting Individuals and Households Australian Government Treasury
- If you already get a payment from us – coronavirus (COVID-19) Australian Government Services Australia
- Affected by coronavirus (COVID-19) Australian Government Services Australia
- Six month moratorium on residential tenancy evictions during COVID-19 NSW Fair Trading
- The NSW evictions moratorium: an explainer Tenants' Union of NSW
- Our COVID-19 response Justice Connect – dedicated webpage for COVID-19 issues including resources.
- Not-For-Profit Law: COVID-19 response Justice Connect
- Pro Bono portal Justice Connect – portal to match requests for legal help during COVID-19 with 160 law firms and 10,000 pro bono lawyers.
- Legal resources for COVID-19 Legal Aid NSW
- COVID-19: advocacy resources from community legal centres Community Legal Centres NSW
- Justice Connect Answers Justice Connect – a new online platform to connect people with real lawyers who can answer their simple legal questions for free.
- Resources for people affected by COVID-19 Justice Connect
- Wellbeing for home AON Insurance - webinar series including topics like working safely from home, money tips and achieving balance in isolation.
- What you can and can't do under the rules NSW Government
- Self-isolation and mandatory quarantine NSW Government
- Planning your pantry for COVID-19 Dietitians Association of Australia
- Emergency pantry list Queensland Government – provides an estimation of food needed for two people for seven days.
|Health obligations under the Work Health and Safety Act 2011 extend to both physical and psychological health, so persons conducting a business or undertaking (PCBU) have a responsibility to support their workers in the uncertain and changing times the COVID 19 pandemic is creating.|
- Access to DCJ Employee Assistance Program for staff of service providers Department of Communities and Justice
- Coronavirus Mental Wellbeing Support Service BeyondBlue
- Coronavirus: Resources for anxiety, stress & wellbeing Black Dog Institute
- Accessing mental health services in NSW NSW Health
- #InThisTogether: Supporting our mental health during Coronavirus (COVID-19) National Mental Health Commission
- Coronavirus (COVID-19) Mental Health Information and Support National Mental Health Commission
- COVID-19 and Mental health at work SafeWork NSW
- Coronavirus (COVID-19) information for Australians Australian Psychological Society
- Talking Telco Australian Communications Consumer Action Network - guides to help get home or small business phones, mobiles and internet connected
- Building digital literacy in communities experiencing disadvantage Leep
- Your organisation and Coronavirus Be Connected – resources on COVID-19 and digital health literacy and skills
- Tips for staying safe online during the COVID-19 pandemic Australian Government eSafety Commissioner
One Door Mental Health
One Door Mental Health is a bilingual mental health support program working closely with community services and allied health professionals to identify and link people from CALD backgrounds in Western Sydney to appropriate services. They also provide one-to-one emotional support to service users while they are getting referrals and receiving treatments. They provide their services in Mandarin, Vietnamese, Arabic, Farsi and Dari.
With the current restrictions, One Door Mental Health can no longer provide face-to-face services and have adapted by delivering their one-to-one emotional support service and education sessions by Zoom, Microsoft Teams, Facebook private Messenger and regular phone calls. Additionally, they started a Facebook support group called Bilingual Support Group where their mental health workers answer questions and share information about community services, supports, resources and self-care tips during physical distancing,
One Door Mental Health is inviting organisations and groups to contact them about tailored mental health sessions to suit your clients' needs. They aim to build partnerships with other organisations and groups to better support people from CALD backgrounds through this difficult time. Contact Jenny Wang for more information.
Pride in Health + Wellbeing
Pride in Health + Wellbeing (PIHW) is a national community-led NFP. It is part of ACON's Pride Inclusion Programs to support organisations through their LGBT-inclusive journey. PIHW focuses on putting person-centered, trauma-informed and evidence-based practice to the forefront of all they do, and assists organisations with the cultural change required to become LGBT-inclusive.
COVID-19 has removed the separation of work and home life for many LGBT staff, causing additional WHS issues for employers trying to ensure the welfare of the LGBT staff in isolation. Combining the knowledge and expertise of the Pride in Diversity program (workplace inclusion) and Pride in Health + Wellbeing (health, wellbeing and human services inclusion) PIHW has produced a factsheet for employers on ways to support their LGBT employers while they work from home. Some of the issues have never traditionally been part of WHS remit, including if your family is affirming, and this factsheet helps inclusive organisations that are facing this urgent new challenge due to COVID-19 restrictions. The factsheet is part of ACON's COVID-19 clearing house for LBGT-specific support.
- The Essential Report Essential Research, 18 May 2020 - poll on perceptions and attitudes during COVID-19
- COVID-19: Impacts on casual workers in Australia - a statistical snapshot Australian Parliament Library, 8 May 2020
- Work, care and gender during the COVID-19 crisis London School of Economics, May 2020
- Forced Choices: Ethical Challenges in Cardiology During the COVID-19 Pandemic Prateeti Khazanie et al, University of Colorado School of Medicine, May 2020
- Sharpening the global focus on ethnicity and race in the time of COVID-19 Neeraj Bhala et al, The Lancet, 8 May 2020
- Unemployment in the time of COVID-19: A research agenda David L Blustein et al, Journal of Vocational Behavior, 8 May 2020
Find the full list of relevant research in COVID-19 Research
- Call 000 if you are facing a current emergency or facing immediate danger. This will link you to services including ambulance, fire and police services.
- Call 13 11 14 if you are facing a current crisis and need immediate support. This will link you to Lifeline's 24-hour telephone crisis support service.
The following organisations can help with counselling, domestic violence, tenancy, suicide prevention, financial advice and other serious situations.
- Beyond Blue: 1300 224 636
- Suicide Call Back Service 24/7: 1300 659 467
- Kids Helpline: 1800 551 800
- Relationships Australia: 1300 364 277
- DV Connect 24/7: 1800 811 811
- Family Drug Support 24/7: 1300 368 186
- Mensline: 1800 600 636 (Free, confidential telephone crisis counselling, referral and support service for men experiencing domestic, family or sexual violence)
- Gambler's Help 24/7: 1800 858 858
- Tenants Union: 8117 3700
- Homeless Hotline 24/7: 1800 474 753
- National Debt Helpline 1800 007 007
- National Social Security Rights Network http://www.nssrn.org.au/