A NSW free from poverty and inequality

COVID-19 Community Sector Resource

If you are seeking medical assistance, please visit the NSW Health website or call the National Coronavirus Health Information Line on 1800 020 080 for information and advice.

Fortnightly Community Sector Updates from
NCOSS and NSW Department of Communities and Justice

Each fortnight, NCOSS CEO Joanna Quilty joins DCJ Deputy Secretary Simone Walker to answer your questions with clear, accurate information about how COVID-19 is impacting the community services sector.

In this fortnight's update, additional questions and answers are available in the Q&A document

Previous video updates can also be found on the DCJ website. If you have a specific question that you would like to be addressed, send to advocacy@ncoss.org.au or COVID19.Support@facs.nsw.gov.au and we will endeavour to get to it in our video updates.


Important information for the sector

If you would like to receive the NCOSS fortnightly COVID-19 Community Sector Update, sign up here.


Service continuity - general advice and tools

If there is a need to temporarily suspend some elements of your service, your funding should not be impacted. If your service has been significantly impacted by COVID-19, or you think it will be, and you may have difficulty meeting your contract requirements, speak to your contract manager about the developing situation and any contingency plans that may need to be put in place.




Work health and safety at home and in the workplace


Targeted information for specific sectors and communities


Aged Care

Domestic and Family Violence

Housing and Homelessness

Early childhood, schools and universities


Aboriginal and Torres Strait Islander peoples and remote communities

Culturally and linguistically diverse communities


Younger people

Older people



Government support for organisations

Support measures and information

Government Grants and Funding


Non-Government Support for organisations

Grants and funding opportunities

In-kind and other support


Government support for people impacted


Legal advice

For organisations

For people impacted


Managing social distancing


Mental health and wellbeing

Health obligations under the Work Health and Safety Act 2011 extend to both physical and psychological health, so persons conducting a business or undertaking (PCBU) have a responsibility to support their workers in the uncertain and changing times the COVID 19 pandemic is creating. 


Digital literacy, tools and tips


Examples of innovative practice in the sector

One Door Mental Health

One Door Mental Health collage.png

One Door Mental Health is a bilingual mental health support program working closely with community services and allied health professionals to identify and link people from CALD backgrounds in Western Sydney to appropriate services. They also provide one-to-one emotional support to service users while they are getting referrals and receiving treatments. They provide their services in Mandarin, Vietnamese, Arabic, Farsi and Dari.

With the current restrictions, One Door Mental Health can no longer provide face-to-face services and have adapted by delivering their one-to-one emotional support service and education sessions by Zoom, Microsoft Teams, Facebook private Messenger and regular phone calls. Additionally, they started a Facebook support group called Bilingual Support Group where their mental health workers answer questions and share information about community services, supports, resources and self-care tips during physical distancing, 

One Door Mental Health is inviting organisations and groups to contact them about tailored mental health sessions to suit your clients' needs. They aim to build partnerships with other organisations and groups to better support people from CALD backgrounds through this difficult time. Contact Jenny Wang for more information.


Pride in Health + Wellbeing

Pride in Health + Wellbeing (PIHW) is a national community-led NFP. It is part of ACON's Pride Inclusion Programs to support organisations through their LGBT-inclusive journey. PIHW focuses on putting person-centered, trauma-informed and evidence-based practice to the forefront of all they do, and assists organisations with the cultural change required to become LGBT-inclusive.

COVID-19 has removed the separation of work and home life for many LGBT staff, causing additional WHS issues for employers trying to ensure the welfare of the LGBT staff in isolation. Combining the knowledge and expertise of the Pride in Diversity program (workplace inclusion) and Pride in Health + Wellbeing (health, wellbeing and human services inclusion) PIHW has produced a factsheet for employers on ways to support their LGBT employers while they work from home. Some of the issues have never traditionally been part of WHS remit, including if your family is affirming, and this factsheet helps inclusive organisations that are facing this urgent new challenge due to COVID-19 restrictions. The factsheet is part of ACON's COVID-19 clearing house for LBGT-specific support.

See more examples of innovative practices


We'd love to share your organisation's innovative practices. Send us your story if you would like to be featured here and in our fortnightly COVID-19 Update.



Latest research

Find the full list of relevant research in COVID-19 Research


Emergency contacts

  • Call 000 if you are facing a current emergency or facing immediate danger. This will link you to services including ambulance, fire and police services.
  • Call 13 11 14 if you are facing a current crisis and need immediate support. This will link you to Lifeline's 24-hour telephone crisis support service.

The following organisations can help with counselling, domestic violence, tenancy, suicide prevention, financial advice and other serious situations.

  • Beyond Blue: 1300 224 636 
  • Suicide Call Back Service 24/7: 1300 659 467
  • Kids Helpline: 1800 551 800
  • Relationships Australia: 1300 364 277
  • DV Connect 24/7: 1800 811 811
  • Family Drug Support 24/7: 1300 368 186
  • Mensline: 1800 600 636 (Free, confidential telephone crisis counselling, referral and support service for men experiencing domestic, family or sexual violence)
  • Gambler's Help 24/7: 1800 858 858
  • Tenants Union: 8117 3700
  • Homeless Hotline 24/7: 1800 474 753
  • National Debt Helpline 1800 007 007
  • National Social Security Rights Network http://www.nssrn.org.au/

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