Caseworker - Inner West Youth Homelessness Service

Youth Off The Streets

Applications Closing: Wednesday, February 20, 2019 - 00:00

The Role:

To provide casework and housing opportunities to homeless and at risk young people and their families in the Inner West of Sydney. You will be solely responsible for managing a client load by addressing client’s short and long term issues and goals, helping them build a support network. You will also deliver programs to our clients, liaise and collaborate with local networks, and meet reporting requirements.


The Person:

The successful candidate will have strong experience in all elements of case management and will be able to manage a client load, build strong relationships with services and support networks and provide ongoing support as a member of the case work team. As a whole, you will enjoy working closely with employees to achieve great results, you will have a team focus and have the confidence to communicate effectively with a range of diverse individuals. The successful candidate will posses  a ‘can do’ attitude and enjoy working together to achieve the desired outcomes of the organisation.



Responsibilities include, but are not limited to:

  • Develop, implement and monitor case plans with young people
  • Coordinate and review Case Plans in consultation with family and other stakeholders and supports
  • Liaise with government and non-government agencies to ensure completion of case plan tasks
  • Make decisions about referrals in line with program level agreement
  • Allocate and monitor cases within the case work team to ensure clients’ needs and program targets are met
  • Provide support to complex needs clients in consultation with managers and external specialists
  • Participate in development and review of young people’s behaviour management and safety plans
  • Ensure the monthly collection and acquittal of client numbers and data required for reporting to funding bodies
  • Provide formal written reports and documentation to management and stakeholders in line with the agency’s reporting requirements
  • Working with all staff to ensure compliance with SHS standards and best practice
  • Ensure the program remains centred on the needs of clients
  • Contribute to the development of the program, including casework resources
  • Ensure all service users and community partners are dealt with professionally; and in a caring, timely and supportive manner
  • Re-connect young people with their families where appropriate
  • Contribute to the development of the youth and homelessness sectors
  • Perform any other necessary tasks as directed
Category: Social Work
Field: Housing & Homelessness
Employment basis: Full-time
Job Location: Inner City Sydney
About us

The Organisation:

Youth Off The Streets is a non-denominational community organisation working for disadvantaged young people who may be homeless, drug dependent and / or recovering from  abuse. Youth Off The Streets supports these young people as they work to turn their lives around and overcome immense personal trauma such as neglect, physical, psychological and / or emotional abuse. It is our goal that these young people will leave our care drug free, with a high school education, living skills and a full time or part time job in hand.

Position details
Essential Selection Criteria:

Essential criteriaincluding but not limited to:

  • Tertiary qualifications in social work, or a relevant field 
  • Training in Case Management, First Aid, Mandatory Reporting, Trauma-Informed Care
  • At least 3 years’ experience in case management of Young People, with demonstrated experience and sound knowledge of case management theory, best practice principles, and case coordination
  • Demonstrated working knowledge of the youth sector, Specialist Homelessness Services and the Going Home Staying Home reform
  • Demonstrated ability to utilise referral pathways; apply trauma- and developmentally-informed and strengths based approaches; and to achieve client outcomes
  • Demonstrated ability to work with Culturally Diverse clients and Aboriginal clients
  • Superior communication skills, including diplomatic and effective liaison and interpersonal skills, and written and verbal presentation skills including Microsoft Office and Excel
  • Ability to document, evaluate and report on tasks, service delivery and outcomes
  • Demonstrated planning, organisational and superior time management skills
  • Drivers licence, and ability to work flexible hours and after hours in assertive community outreach as required
Desirable Selection Criteria:

Desirable criteria, including but not limited to:

  • Post graduate qualifications
  • Experience in family work; Trained in Rock & Water, Lovebites or similar program
  • Experience working in the SHS sector
  • Knowledge and familiarity of the Inner West Sydney region
Contact details
Contact Name: Eva Wong
Contact Email:
Contact Phone: 02 9330 3527
How to apply

This is  a rare opportunity to join a passionate and high profile not for profit organisation that values the current youth of today and the youth of tomorrow.


If you are excited by a challenge and have a strong focus on delivering quality casework and case management, we would like to hear from you.


To apply, please send your application to


Please ensure you enclose a copy of your resume and just as importantly, a copy of your cover letter addressing the essential criteria.


Recruiters need not make contact.

Date posted: 09 January 2019

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