Intake and Assessment Officer

We are looking for a passionate Intake and Assessment Officer to join a growing team in Surry Hills!

• Join a collaborative and fun work culture in a growing organisation
• Great flexibility and access to hybrid work arrangements
• Access to additional leave and NFP Salary Packaging benefits

WHAT WE OFFER

• A collaborative and fun work culture in a growing organisation
• Great flexibility with access to hybrid work arrangements
• SCHADS Level 3.4 above award rate
• Access to NFP Salary Packaging benefits
• 15 days personal/carer’s leave each year
• Gifted leave between Christmas and New Year

At Seniors Rights Service, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, disability, sexuality and cultures - and one that reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islander People to apply.

ABOUT THE ROLE

We have a great opportunity for an experienced Intake and Assessment Officer to join our team in our Surry Hills office. This role joins a growing and collaborative team that is responsible for the intake and assessment of new and existing clients who contact Seniors Rights Service and ensures that everyone who approaches Seniors Rights Service is supported in accessing our services, provided with relevant information and appropriate referrals.

This role has access to hybrid work arrangements which include a blend of office-based and remote working arrangements. This position is offered on a full-time max-term contract arrangement to the end of June 2025, aligning with our current funding period.

Key responsibilities include:

• Provide client-driven, person-centered intake and assessment services to older people, their families and carers in relation to our services
• Assisting people to access our services and ensure follow up of all enquiries about Seniors Rights Service from a range of stakeholders
• Process client referrals from intake to service commencement or closure in an effective and timely manner
• Collecting relevant information from older people, their family, carer and/or advocate and other support providers either by phone or email
• Effective communication with older people, their family and/or advocates, ensuring that relevant and comprehensive information is provided
• Be skilled in being culturally responsive to diverse communities
• Where Seniors Rights Service is unable to provide the service, provide the caller with a referral to an alternative service where appropriate
• Undertake record keeping and data input

Details

Qualifications

ABOUT YOU

1. Tertiary qualifications, or working towards completion, in counselling, psychology, social work, behavioural science or a related field or relevant equivalent experience
2. Demonstrated experience in a customer service role, ideally in intake and assessment
3. Exceptional customer service and phone handling skills
4. Demonstrated ability to provide empathetic customer service in a professional manner
5. Excellent oral and written communication skills including the ability to communicate effectively with a diverse range of older people and to prioritise tasks
6. Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry
7. Demonstrated ability to work in a challenging and demanding environment
8. High level of resilience and self-care practices in place
9. Commitment to ongoing professional development
10. Willingness to obtain an annual flu vaccination, be fully COVID vaccinated and hold a valid federal police record check

How to Apply

To be considered for this role you will need to address the About You section and provide your CV via this link. Applications close 19 February 2023.

Seniors Rights Service

Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy and rights education and information to seniors in NSW since 1986. Seniors Rights Service provides support to older people to know and assert their rights. We have a free legal service as well as aged care advocacy and service system navigator programs. Seniors Rights Service also delivers community education and information of relevance to older people across NSW.