Home Care Program Manager

CORE Community Services Ltd

Applications Closing: Friday, June 5, 2020 - 00:00

esponsible for providing operational direction to the Home Care Packages program to ensure optimum customer service, leadership, cost effectiveness and quality outcomes for our clients.

Promote the values of CORE to provide clients with independence, participation, care, self-fulfilment and dignity. Ensure awareness and support of the philosophies of healthy ageing and independent living and upholding the rights of clients.


Provide exemplary leadership, supervision, support and mentoring to the Home Care team enabling the delivery of consumer – driven service excellent in accordance with organisational strategy, values and service principles whilst meeting our legislative obligations and funding requirements.


Responsible for managing and coordinating all day to day operations of Home Care team


Together with the Senior Program Manager, Home Care and Disability the role champions the collaborative development of lean and seamless internal processes and cohesive systems that support holistic service delivery and ensure that consumers consistently receive exceptional service and high quality service outcomes.


Responsible for ensuring the Home Care team plan, deliver care and services in accordance with relevant funded program guidelines, the Aged Care Act 1997, Aged Care Quality Standards, Quality of Care Principles, consumer directed care principles and CORE Policy and Procedures.


The position requires a commitment to organizational values and the achievement of strategic and business objectives. All work undertaken will reflect CORE Community Services Mission and Values.


Key responsibilities but not limited to the following;

  • Direct, coordinate and supervise the Home Care Team including all referrals, consumer allocations, care planning and reviews
  • Provide leadership supervision and support to create and maintain a high performance culture.
  • Shares expert, quality and responsive case management advice, guidance and develops skills and knowledge and builds capacity within the Home Care team
  • Monitor and evaluate service delivery, including but not limited to regular internal audits of client files and services.
  • Manage key resources including staffing and clients to ensure optimal service delivery.
  • Responsible for the performance of the Home Care team against key performance indicators, ensuring that all team members comply with documentation, and statistical data reporting requirements
  • Contribute to the development, monitoring and review of policies and procedures pertaining to consumer safety and quality services.
  • Monitor Home Care consumer budgets compliance with Home Care legislations and Aged Care Quality Standards include best practice rostering  and allocation of resources.
  • Ensure Home Care consumer services are processed as per My Aged Care requirements
  • Participate in accreditation standards and practices activities in conjunction with the Program Support Manager.
  • Assist the Disability Program Manager with allocation of support workers and program requirements as required
  • Prepare reports on KPI’s relating to service provision, client data and My Aged Care requirements.
Category: Administration & Support, Business Development, Care & Support Work, Community Development, Management, Social Work
Field: Aged Care, Disability, Community, Management and Operations
Employment basis: Full-time
Salary Range: $66,000-$80,000
Job Location: South West Sydney
About us

CORE Community Services Ltd is a not for profit organisation operating in South West Sydney for more than 37 years. We provide a wide range of services, activities and programs across 5 Services – Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care (ADC) and Community Engagement.

The ADC service provides support and assistance to frail older people, people with dementia and younger people with disabilities to continue to live at home safely and independently.

Position details
Essential Selection Criteria:

To be considered for this role, you must have proven knowledge and experience in the following:

  • Relevant degree qualifications in community service management or equivalent
  • Demonstrated senior management experience in a community care setting that includes advanced and current commercial knowledge and skills.
  • Advanced leadership skills and experience working with case management workforce within a community setting, managing complex consumer care.
  • Commitment to managing service delivery within a consumer focused model of care
  • Proven ability to participate in aged care accreditation and ensure the service is compliant with changes in legislation
  • Proven knowledge of Commonwealth Home Support Program (CHSP), Home Care Package (HCP), and the Disability NDIS framework
  • Drivers Licence
Other Information:

You will be required to clear probity checks including National Criminal History Check, NSW Working With Children Check, hold a NSW Driver’s License and have working rights in Australia.

Contact details
Contact Name: Human Resources
Contact Email: recruitment@corecs.org.au
Contact Phone: 0297270477
How to apply

If you are interested in this rewarding position, please submit a cover letter and resume: Human Resource Services – recruitment@corecs.org.au.

Date posted: 22 May 2020

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