Disability Program Manager

CORE Community Services Ltd

Applications Closing: Friday, June 5, 2020 - 00:00

Your role is responsible for providing operational direction to the Disability program to ensure optimum customer service, leadership, cost effectiveness and quality outcomes for our clients.

Promote the values of CORE to provide clients with independence, participation, care, self-fulfilment and dignity. Ensure awareness and support of the philosophies of healthy ageing and independent living and upholding the rights of clients.


Provide exemplary leadership, supervision, support and mentoring to the Disability team enabling the delivery of consumer – driven service excellent in accordance with organisational strategy, values and service principles whilst meeting our legislative obligations and funding requirements.


Responsible for managing and coordinating all day to day operations of Disability Program.


Together with the Senior Program Manager, Home Care and Disability the role champions the collaborative development of lean and seamless internal processes and cohesive systems that support holistic service delivery and ensure that consumers consistently receive exceptional service and high quality service outcomes.


Responsible for ensuring the Disability Program plan, deliver care and services in accordance with relevant funded program guidelines, Disability Act 2006, NDIS framework, and CORE Policy and Procedures.


The position requires a commitment to organizational values and the achievement of strategic and business objectives. All work undertaken will reflect CORE Community Services Mission and Values.


Key responsibilities but not limited to the following;

  • Direct, coordinate and supervise the Disability Program including all referrals, assessments, care planning and reviews
  • Provide leadership supervision and support to create and maintain a high performance culture.
  • Shares expert, quality and responsive case management advice, guidance and develops skills and knowledge and builds capacity within the Disability Program
  • Monitor and evaluate service delivery, including but not limited to regular internal audits of client files and services.
  • Manage key resources including staffing and clients to ensure optimal service delivery.
  • Responsible for the performance of the Disability Program against key performance indicators, ensuring that all team members comply with documentation, and statistical data reporting requirements
  • Contribute to the development, monitoring and review of policies and procedures pertaining to consumer safety and quality services.
  • Monitor individual customer budgets to enable choice and empowerment
  • Provide Support Workers with timely advice, support and information based on best practice, risk management, NDIS Commission Guidelines, the NDIS Code of Conduct and CORE Policy and Procedures
  • Participate in accreditation standards and practices activities in conjunction with the Program Support Manager.
  • Assist the Home Care Program Manager with allocation of support workers and program requirements as required
  • Review and maintain all Service Agreements and ensure that Service Agreements dates adhere to Service Booking dates on PRODA.   
  • Actively marketing and promoting CORE Disability Program to new prospective Participants and service providers.  
Category: Care & Support Work, Management, Nursing & Allied Health, Social Work, Leadership and Management
Field: Aged Care, Corporate Social Responsibility, Disability, Community, Management and Operations
Employment basis: Full-time
Salary Range: $66,000-$80,000
Job Location: South West Sydney
About us

CORE Community Services Ltd is a not for profit organisation operating in South West Sydney for more than 40 years. We provide a wide range of services, activities and programs across 5 Services – Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care (ADC) and Community Engagement.

The CORE ADC service provides support and assistance to frail older people, people with dementia and younger people with disabilities to continue to live at home safely and independently.

Position details
Essential Selection Criteria:
  • Relevant degree qualifications in community service management or equivalent
  • Demonstrated senior management experience in a community care setting that includes advanced and current commercial knowledge and skills.
  • Awareness of the NDIS Scheme and issues facing people with a Disability 
  • Knowledge of the NDIS Service Standards
  • Superior case management skills and previous experience in a similar role
  • Proven knowledge of the Disability NDIS framework including the National Disability Insurance Scheme Act 2013 and Disability Act 2006 and other relevant legislation.
  • Drivers Licence
  • Strong communication, customer service, negotiation and influencing skills
  • Excellent ability to connect and build rapport with multiple stakeholders
  • Demonstrated sensitivity to Culturally and Linguistically Diverse (CALD) individuals and communities.
  • Resilience, with the ability to work under pressure and manage high volume workloads 
Other Information:

You will be required to clear probity checks including National Criminal History Check, hold a NSW Driver's License and have working rights in Australia.

Contact details
Contact Name: Human Resources
Contact Email: recruitment@corecs.org.au
Contact Phone: 0297270477
How to apply

If you are interested in this rewarding position, please submit a cover letter and resume: Human Resources Services – recruitment@corecs.org.au

Date posted: 22 May 2020

Follow NCOSS - NSW Council of Social Service on: