Financial Counsellor

Metro Assist

Applications Closing: Sunday, May 24, 2020 - 19:00

Metro Assist and Rosemount Good Shepherd are seeking to fill a position of Financial Counsellor as part of the Inner Western Sydney Financial Counselling Service. The position will provide financial counselling to residents within the Inner West of Sydney – Strathfield, Canada Bay, Burwood, Ashfield, Leichhardt, Marrickville and Canterbury.  It is a generalist position but has a focus on CALD communities. 


As part of our motivated and professional team the principal objectives of the position are:


  • To provide direct casework services to residents experiencing financial hardship;
  • To develop and implement innovative community education on financial issues with identified communities across the Inner West;
  • To develop networks across community agencies within the Inner West.


The Principal Duties will be:


  • Undertake casework, and provide information and options to low income and vulnerable families and individuals experiencing financial hardship;
  • Provide direct assistance to clients through face to face casework; advocacy and telephone information;
  • To maintain statistics using the Metro Assist database and prepare client statistical reports as requested;
  • To establish extensive networks within the government and non-government sectors to ensure a collegial and coordinated approach to service delivery and foster appropriate referral partnerships;
  • To design and deliver relevant community education programs to identified targets, including community agencies and residents;
  • To assist in the development of work plans and strategic plans for the service to ensure needs of the target group are met;
  • To assist in developing project ideas and funding applications and submissions for the delivery of financial information resources within the Inner West;
  • To assist in responding to relevant issue papers and recommendations on topics relevant to the financial needs of residents within the Inner West;
  • To actively participate within the FCAN Network, including attending training and network meetings;
  • To prepare and submit reports as required by the Management of Metro Assist and Rosemount Good Shepherd and the funding body, NSW Fair Trading.
Category: Social Work
Field: Community
Employment basis: Casual
Job Location: Inner West Sydney
About us

Metro Assist (formerly Metro Migrant Resource Centre) provides a range of community services including migrant settlement, family support and early intervention, emergency relief, tenancy services and community development. Our service area includes Ashfield, Bankstown, Burwood, Canada Bay, Canterbury, Marrickville and Strathfield Local Government Areas.

Position details
Essential Selection Criteria:
  • Tertiary qualifications in health, counselling, behavioural, social sciences or adult education; and accreditation and registration by FCAN as a Financial Counsellor, or willingness to obtain accreditation and registration.
  • Demonstrated assessment and casework experience working with low income and disadvantaged families and individuals, including working with CALD, Aboriginal or low-literacy communities.
  • Knowledge of service providers within the NSW non-government and government sectors and strong understanding of finance sector.
  • Excellent oral and written communication skills that can be applied across multiple service delivery types; including casework; group work and training/community education. 
  • Knowledge and experience in community development, community liaison and advocacy.
  • High level of proficiency in the use of Microsoft Office suite
  • Prepared to undergo a National Police and Working with Children Check.
Desirable Selection Criteria:
  • Experience in working with community based organisations and commitment to the values underpinning not-for-profit sector organisations.
  • Bilingual in a community language.
  • Current NSW driver’s licence and access to a comprehensively insured vehicle.
Contact details
Contact Name: Michelle Aldred
Contact Email:
Contact Phone: +61297893744
How to apply

Applications close 24 May 2020 and must be submitted to:

Your application must address each of the selection criteria and include:

  • A cover letter
  • Statement against selection criteria
  • A current resume including your full name, postal address and contact number
  • Two of the most recent work-related referees stating names, positions and contact details

For enquiries regarding this position, please contact our HR Manager Michelle Aldred on (02) 9789 3744 or email:


Metro Assist is an Equal Opportunity Employer and is committed to achieving diversity within the workplace.  Applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities are encouraged.

All offers of employment are subject to a satisfactory National Police Check and provision of a current Working with Children Check.

Date posted: 13 May 2020

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