Street Youth Services Manager

Job Reference No:


Reference No: HM-SYSMGR

Humanity Matters

Applications Closing: Friday, April 3, 2020 - 17:00

The core responsibilities of this position are: 

- The management of the SYS staff [Streetworkers and Street Based Caseworkers] across the various sites, including rostering for peak times and locations, provision of supervision, support and guidance, input into the development and implementation of team training (particularly as new stages of the SYS development are rolled out), team communications, and ensuring consistent data collection and timely reporting,  
- Forging strong collaborative service provision relationships with partner agencies that offer relevant services for HMSFYP
- Raising awareness of the unique issues and challenges faced by HMSFYP, reinforcing the current invisibility of these young people within mainstream services and the wider society. 
-Contribute towards the gathering of evidence through data collection, data analysis and research initiatives, to feed into building a credible body knowledge into the needs and issues of HMSFYP.
-Contribute to the maintenance of a strong social media presence, ensuring all events and activities are well documented and shared through social media by staff while respecting the privacy of young people.
- Work towards an independent voice for HMSFYP within the organisation and broader society.
- Other duties as required by the organisation.

Category: Project Management & Strategy
Field: Family, Children and Youth
Employment basis: Full-time
Salary Range: $90,001+
Job Location: South West Sydney
About us

The overacrching purpose of Humanity Matters-Street Youth Services is to address the social injustice issues that arise for young people who drop out of mainstream society and slip through the safety nets. We serve young people, 12– 8 years of age experiencing disconnection with family, schooling/employment and the mainstream community, facing multiple complex issues including but not limited to mental health issues, drug and alcohol issues, exposure to / involvement in antisocial & criminal activities, and low self esteem & self efficacy.

Our services include Streetwork – “On their turf, on their terms” street based engagement; Lobbying & Advocacy – Providing a voice for highly marginalised young people, Advocating and raising awareness of the needs and issues of this population;
Reconnecting young people back with families, schools (and/or training/employment) – achieved through referral, co-case management, and transitional case work support where no other appropriate supports can be secured; Reconnecting young people back with community while also working on building up self efficacy and self esteem – achieved through programs such as the Humanity United Food truck*, Street Fests*, Share A Feed*, Freedom Writers*; Continued research and development into this area due to the lack of research on effective evidenced based interventions for this highly marginalised street frequenting young people.

Position details

Tertiary qualification in Social Sciences [Minimum degree level]

Essential Selection Criteria:

1. Demonstrated experience and ability to lead, supervise, resource and motivate staff members and teams
2. Demonstrated understanding of delivering services to highly marginalised street frequenting young people within a needs assessment and triaging framework and the provision of transitional case management and referral.
4. Ability to develop, implement and monitor client centred programs and capacity building services
5. Ability to monitor and implement program budgets
6.Demonstrated understanding of street frequenting youth and services best placed to support and divert young people from the street
7.Experience working with partners in provision of integrated, coordinated and seamless responses to achieve referral pathways and service outcomes
8. Highly communication skills including active listening, negotiation and advocacy 
9. Demonstrated ability to plan, implement, monitor and review all aspects of service delivery
10. Competency in using Windows software and Excel applications and capacity to maintain appropriate records and files.
11. Working with Children Clearance
12. Full current drivers license and access to a comprehensively insured vehicle for work purposes.

Desirable Selection Criteria:

1.Extensive experience in delivering streetwork services to highly marginalised street frequenting young people

2.Previous experience in managing streetwork services for youth

3.In depth understanding of streetwork 

Contact details
Contact Name: Mary Malak
Contact Email:
How to apply

Written applications must include a CV, the contact details of two referees, your WWCC clearance number and a separate document directly addressing each of the essental and desirabile critera as well as the qualification requirements of the position.

Applications must be submitted via email to by close of business on Friday 3rd April 2020.


Date posted: 18 March 2020

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