Follow Up / Outreach Support Case Worker (Maternity Relief 12 months)

Marrickville Women's Refuge

Applications Closing: Friday, March 6, 2020 - 17:00

Location: Inner West Sydney

Purpose of the position:

  • The Follow up/Outreach Support Caseworker’s primary objective is to provide a variety of active support to clients as they transition into the community after exiting the service.
  • You will be required to visit clients in their homes and in community settings and accompany them to housing and other relevant appointments when required.
  • You will also provide outreach in other organisation offices and attend community events and some interagency meetings to increase the accessibility of the service and provide access to information and support as an early intervention measure. You will also provide ongoing outreach support to outreach clients.
  • To provide a child safe, child friendly environment that is culturally affirming and promote the self-esteem of all children and young people who enter the service. You will also assist in the entry and assessment of new clients, including accompanying children or young persons who access the service.
  • On call will also be a requirement of this position. You will be expected to participate in an on call roster, and will be paid an additional allowance.


Key Responsibilities  


  1. Commit to the overarching and principles of the organisation to empower Aboriginal women and children who have experienced domestic and or family violence.
  2. Commit to being responsive and sensitive to the specific needs of Aboriginal women and children.
  3. Work within a proactive, responsive, trauma informed, strengths based, healing-centred and culturally safe framework to provide flexible, holistic, client centred case management. 
  4. Establish and build a trusting professional relationship with clients of the service prior to them transitioning into the community.
  5. To act as an advocate on behalf of clients and offer support where appropriate, including court support if required.
  6. Provide Outreach to clients who request for support to eligiable clients who reside in the Inner West. 
  7. Establish and facilitate education / support groups for both clients, ex-clients and women who may be disadvantaged within the community to encourage skill enhancement in problem solving, assertiveness and empowerment
  8. Transport women to relevant agencies and appointments where appropriate.
  9. Commit to liaise and network with the Aboriginal community and develop programs to meet the needs of Aboriginal women and children experiencing or escaping domestic and or family violence
  10. Be aware of relevant legislation and mandatory obligations on all issues pertaining to Aboriginal women and children, in particular Interagency Guidelines in relation to staff’s legal responsibilities for reporting children at risk of harm under the Children and Young Persons Act 1998.   
  11. Abide by the organisations Policies and Procedures of the Organisation, Code of Conduct and Ethical Standards.
  12. Achieve outcomes for clients through advocacy and referrals.
  13. Adhere strictly to maintaining client’s confidentiality and record keeping.
  14. Maintain an ethical, professional and non-judgemental attitude towards clients, staff and Board of Management. 
  15. Promote a safe work place and identify and address unsafe work practices.


Category: Social Work
Field: Housing & Homelessness
Employment basis: Part-time, Contract
Salary Range: $51,000-$65,000
Job Location: Inner West Sydney
About us

The Aboriginal Woman and Children’s Crisis Service is a crisis accommodation service based in the Inner West Sydney region for Aboriginal woman and their children who are escaping domestic violence and or family violence.

Position details

Diploma or relevant qualifications in Social Work, Community/Welfare Work or a related field.

Essential Selection Criteria:

Essential Criteria

1. Must be female.

2. Demonstrated experience working with Aboriginal people and communities impacted by intergenerational trauma and colonisation.

3. Diploma or relevant qualifications in Social Work, Community/Welfare Work or a related field.

4. Commitment to working within a proactive, responsive, trauma-informed, strengths based, healing-centred and culturally safe framework to provide flexible, holistic, client centred case management.

5. Commitment to empowering Aboriginal women and children who have experienced domestic or family violence and understanding of the possible impact on their lives of domestic/family violence and sensitivity to their needs.

6. A very good understanding and working knowledge of social housing and current housing products, such as, Affordable Housing, and housing programs offered by Department of Community Justice/FACS and Community Housing providers.

7. Demonstrated experience in advocating for clients and especially in achieving sustainable housing outcomes for clients.

8. Experience in home visiting and Risk Management.

9. Commitment to maintaining strict confidentiality regarding clients and case management. 

10. Excellent verbal, written and interpersonal communication skills.

11. Commitment and ability to maintain accurate case notes, including both paper and electronic data collection.

12. Ability to work independently and as part of a multidisciplinary team.

13. Ability to use sound judgement, common sense and act appropriately in a crisis and emergency situation.

14. Ability to work flexible hours, including weekends when on-call.

15. Knowledge of Children & Young Person Act (Care and Protection) Act 1998 and Mandatory reporting.

16. Computer skills including the use of Microsoft Word and Outlook.

17. Must hold a current and full Driver’s licence with no licence restrictions re P-plate drivers.

18. Hold or willing and able to obtain a current Working With Children Check and National Criminal Police Clearances prior to commencement of employment.

Desirable Selection Criteria:

Desirable Criteria

1. Aboriginal and Torres Strait Islanders strongly encouraged to apply.

2. Current First Aid Certificate (if the successful applicant does not hold a First Aid Certificate, it must be obtained as a priority once employment commences).

3. Experience with or understanding of the Client Information Management System data portal (CIMS) data collection.

Other Information:

For further information   

Contact person:  Tracey

Monday – Thursday – office hours 9.30am – 4.00pm

Email address:

Phone number: (02) 9558-1702

Note: Private Recruitment agencies need not apply

Position Description: Download position description
Contact details
Contact Name: Tracey
Contact Email:
Contact Phone: 95581702
How to apply



This position is open to women applicants only. The Aboriginal Woman and Children’s Crisis Service considers being a woman to be a genuine occupational qualification for this position under section 14 and 31 of the Anti-Discrimination Act 1977 (NSW).  


Aboriginal and Torres Strait Islanders are strongly encouraged to apply.

To apply, send a copy of your resume with a detailed covering letter addressing the essential criteria to:

  1. Your application must include;
  • A covering letter including addressing the essential and desirable criteria.
  • Your resume containing, formal qualifications pertaining to the position, employment history and duties of previous positions.  
  1. The position you are applying for;
  • Your current contact details, email address and mobile/landline.
  • Contact details for 2 professional referees (at least one current or previous Manager)
  • Describe how your skills and experience meets each essential and desirable criteria.
  • If you hold a current Working with Children and National Police Clearance. 

 Closing date: Friday 6th March 2020 at 5.00pm

Date posted: 06 February 2020

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