Outreach Case Manager (Maternity Leave Position 12 months)

Launchpad Youth Community

Applications Closing: Friday, May 29, 2020 - 17:00

Purpose of position

To deliver client centered early intervention, prevention, case management, outreach, tenancy and support services to support young people experiencing homelessness or at risk of homelessness in the City of Sydney local government area. 


Full time fixed contract for 12 months with possibility of extension.

Category: Social Work
Field: Family, Children and Youth, Housing & Homelessness
Employment basis: Full-time
Job Location: Inner West Sydney
About us

Launchpad Youth Community Inc. is a Specialist Homelessness Service that has been supporting young people who are homeless or at risk of homelessness in the inner west of Sydney for over 20 years.  Launchpad aims to provide a wide range of services and opportunities to enhance young people’s capacity so they can participate, engage and belong in the community.

We support people with complex needs, though wrap around integrated casework and coordination of support with other aligned and relevant agencies.  Through a strengths based and trauma informed approach, Launchpad works with young people in a client centred way, enhancing the capacity of young people to be at the centre of the decision making, and supporting them as they move through different pathways out of homelessness or risk of.

Position details


  • Recognised Tertiary qualifications in social work, or a relevant field or Equivalent experience in the field of practice


Essential Selection Criteria:
  • At least 3 years’ experience in case management of clients with complex needs, at risk and/or experiencing homelessness, including sound knowledge of integrated case management theory and best practice principles for young people.
  • Demonstrated ability to manage complex caseloads, effectively plan and prioritize work with multiple priorities.
  • Demonstrated working knowledge of the youth sector, Juvenile Justice, Out of Home Care system and protection agencies and Specialist Homelessness Services.
  • Experience in the homelessness services field and Working knowledge of the Going Home Staying Home reform, program and guidelines.
  • Ability to work flexible hours and work after hours as required.
  • Demonstrated ability to utilise established referral pathways and use trauma-informed and strengths based approach to achieve client outcomes.
  • Demonstrated ability to work with Culturally Diverse clients and Aboriginal clients
  • Excellent communication skills, including written and verbal presentation skills, diplomatic and effective liaison and interpersonal skills.
  • Ability to work independently and show initiative, as well as take direction well and work as part of a team.
  • Ability to provide detailed reports and collect statistics for program evaluation.
  • A current NSW Drivers licence.
  • Excellent IT skills in programs including Microsoft Office, Excel, Power Point and Access.
Desirable Selection Criteria:
  • Experience working in the SHS and /or youth sector
  • Relevant degree or post graduate qualifications
  • Public Speaking, report writing skills
  • Experience in SHIP/SHORE/CIMS data management and recording
Other Information:

All prospective employees will need to pass a working with children check.

Launchpad provide a culturally safe and responsive workplace and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.


Position Description: Download position description
Contact details
Contact Name: Sally Curtin
Contact Email: admin@launchpadyouth.org.au
How to apply

Please email all applications to Sally Curtin at admin@launchpadyouth.org.au

CLOSING DATE 29 May 2020


Date posted: 20 January 2020

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