Leasehold Support Officer

Job Reference No:


Reference No: HURSTVILLE


Applications Closing: Thursday, November 14, 2019 - 09:00

We are now recruiting for a Leasehold Support Officer on a full time, fixed term contract until 30 June 2020. This role will be based at Hurstville and is classified as a Level 3 on the SCHCADS Award. This role will report to the Team Leader, Customers and Communities. This role was previously known as Business Support Officer - Leasehold.

As a Leasehold Support Officer at SGCH you will confidently provide efficient and effective customer support and back office administrative and business-related support for the Leasehold Acquisitions Manager. You may also be required to support other areas within the Customers and Communities team including Tenancy Management, Support Coordination, Pathways Assessments, Income Management, Rent Review, Communities and Place and Allocations.

In the work of a Leasehold Support Officer, you will be responsible to provide administration and business-related support which may include data entry, booking and auditing lease sign ups, archiving, following up repairs, assisting with scheduling of appointments, filing, sourcing leasehold properties, managing market rent increases and other relevant administrative tasks as required. You will be required to liaise with landlords, agents, tenants and other internal/external stakeholders, take phone calls, assist with managing the leasehold inbox and assisting customers face to face at reception.

Category: Care & Support Work
Field: Housing & Homelessness
Employment basis: Full-time
Salary Range: $51,000-$65,000
Job Location: South Sydney
About us

At SGCH our vision is great places for everyone. Our business is people and places. We  develop and manage sustainable, safe and affordable homes and work in partnership to create vibrant, inclusive communities. 

Connecting people to opportunity, we take a place based approach to advocate for, coordinate and partner with the services that people and communities need.

With over 30 years’ experience, SGCH now provides a place to call home for around 11,000 people in over 6,300 properties across the Sydney metropolitan region. We are recognised as a Tier 1 provider under the National Regulatory System for Community Housing.

Recognised as Employer of Choice (Public Sector and NFP) at the 2016 Australian HR Awards, our personalised approach to customer service is underpinned by our values of support, accountability, respect and integrity (SARI).

Position details
Essential Selection Criteria:

The essential requirements to the role include:

  • Experience working with individuals from diverse backgrounds and cultures
  • Experience of confidently facilitating challenging conversations with various stakeholders
  • Current NSW driver’s license
Desirable Selection Criteria:

The desirable skills to the role include:

  • Understanding of social and community housing sector
  • Understanding of NSW Housing Pathways policies
  • Understanding of NSW Residential Tenancies Act
Other Information:

For an idea of what it's like to work at SGCH, click on the link below! 

Contact details
Contact Name: Catherine Campagna
Contact Email:
Contact Phone: 0290014340
How to apply

If you wish to submit an application, please send your responses to the essential experience criteria and your up to date CV to Catherine Campagna on by 9:00am on Thursday 14 November 2019. Please note that no late applications will be accepted.

Date posted: 08 November 2019

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