Case Worker

The Gender Centre Inc

Applications Closing: Wednesday, July 24, 2019 - 17:30



The Case Worker is a key staff member within The Gender Centre and is responsible for establishing and providing a comprehensive range of initiatives.  These include early intervention, prevention, rapid rehousing, crisis intervention and supported transitional housing, including triage, and assessment providing these in the context of case management for transgender and gender questioning people.


The case worker will network widely to facilitate access pathways across government and non-government services for clients to the necessary range of available services relevant in assisting them to meet their needs and, engage in multidisciplinary case management and advocacy as required.

Category: Social Work
Field: Housing & Homelessness
Employment basis: Part-time
Salary Range: $35,000-$50,000
Job Location: Inner West Sydney
About us

The Gender Centre is the peak state-wide specialist multi- purpose service supporting the transgender, gender diverse and gender questioning population of NSW . We support trans and gender expressive people at every stage of their journey as they explore their authentic sense of self. We provide specialist counselling and psychological services, outreach, support, case management, housing,(crisis & transitional) on site Allied Health Services Psychologists,and referrals to other service providers. The Gender Centre also undertakes advocacy work, resource development, stakeholder training and corporate education, and operates as a secondary needle & syringe program (NSP) outlet. We specifically aim to provide a high quality service, which acknowledges human rights and ensures respect and confidentiality for all. 

Position details

Relevant tertiary qualifications in community services with a minimum of two years experience working in the community welfare sector

Essential Selection Criteria:



Essential Criteria


Relevant tertiary qualifications in community services, social work or equivalent;

  1. Minimum of two years’ experience working in the community welfare sector 
  2. Commitment to and experience in working with transgender and gender questioning people;
  3. Previous experience and/or understanding of client centred case management practice;
  4. Knowledge and understanding of issues impacting on transgender and gender questioning people;
  5. Demonstrated  ability to work respectfully and sensitively with families and other significant people in the client’s life;
  6. Demonstrated ability to liaise and work with a range of people from diverse communities and demonstrated understanding and sensitivity to cultural diversity;
  7. Experience in working within a case management model
  8. Demonstrated high-level verbal, written, negotiation communication and advocacy skills;
  9. Understanding of Going Home Staying Home Reforms and the Specialist Homelessness Services;
  10. Experience in delivering accidental counselling support in a case management role
  11. IT skills;
  12. Demonstrated ability to work collaboratively within a multi-disciplinary team;
  13. Preparedness to undertake flexible work hours in order to accommodate client, organisational, community and/or interagency events;
  14. A current driver’s licence and access to own vehicle.
Desirable Selection Criteria:

Desirable Criteria:


  1. Experience in working in a community-based organisation
  2. Have or be willing to obtain a First Aid certificate
Other Information:

Other Conditions


  1. The successful applicant will be placed on an initial 3 month probation period.
  2. The successful candidate will be subject to pre employment checks and needs to provide current Working with Children and Criminal Record Checks
  3. Two referees and their  contact details from your last two paid employment positions


Contact details
Contact Name: Phinn Borg
Contact Email:
Contact Phone: 59562366
How to apply



You are required to apply in writing for the position. Appointments to positions with The Gender Centre are made on the basis of merit. This means that the applicant considered to be the most capable of performing the duties of the position is selected. Choosing the best person for the position is part of The Gender Centre’s Equal Employment Opportunity Policy.


Your application must contain:


  • your completed Job Application Coversheet;
  • your responses to the selection criteria (see below); and
  • your resume, including referee contact details.


(Please do not list partners and or family members as contact referees)




You need to write your responses to each of the essential and desirable selection criteria to show the selection committee that you have the right mix of skills, knowledge and experience to do the job. Our suggestion to applicants to ensure that the selection criteria are met adequately is to make a separate heading for each selection criterion. For each one, describe in no less than two paragraphs your skills, knowledge and experience and show how they could be used in the job. Emphasise your major achievements.


Key Words in Selection Criteria and their meaning:


Demonstrated knowledge: you need to give examples that prove you have this area of knowledge.

Ability to: you do not need to have completed this kind of work before, but your skills, knowledge and experience must show that you are capable of doing the work. 

Describe things you have done which prove you could do this kind of work.


Experience in: you have to show when and how you have done this work before. Give examples.


Effective, Proven, Highly Developed, Superior: These ask you to show your level of achievement.  Give as much detail as you can, using examples of your achievements to show your skills, knowledge and experience.

Date posted: 05 July 2019

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