Intake and Referral Officer/Receptionist

Job Reference No:

Weave - Intake

Reference No: Weave - Intake

Weave Youth and Community Services

Applications Closing: Sunday, July 21, 2019 - 12:00


The Intake and Referral Officer/Receptionist is a key role in the organisation and is responsible for managing the Referral and Intake process, managing the reception and general office environment, and for providing administrative and operational support as required.

The Intake and Referral Officer/Receptionist is required to take referrals by phone and in person, and ensure the referral process is followed through and completed in a timely, sensitive, trauma informed, supportive and professional manner. The Intake and Referral Officer/Receptionist role engages, screens, assesses, refers, provides brief interventions and coordinates care for Weave clients. Managing the Intake process in its entirety is an integral part of this role.

The Intake and Referral Officer/Receptionist is responsible for managing Weave’s reception area including drop-ins, visitors, phone calls and enquiries. The person in this role ensures the general office environment remains clean and tidy at all times, and that the office is running smoothly and efficiently.

The Intake and Referral Officer/Receptionist provides full support to our busy operations function and will assist to ensure the organisation is running effectively. Providing administrative support across Weave sites is a key duty of this role. The Intake and Referral Officer/Receptionist will work closely with Senior Management in a supporting role as required.

Category: Administration & Support, Care & Support Work
Field: Community
Employment basis: Part-time
Job Location: Inner City Sydney
About us

Weave is recruiting for an Intake and Referral Officer/Receptionist based at our Waterloo Head Office 4 days per week. 

Position details
Essential Selection Criteria:


Skills and attributes

1. Highly developed time management and organisational skills demonstrating attention to detail and the ability to prioritise and complete tasks in a timely manner

2. Ability to work independently and use initiative

3. Strong analytical and problem-solving skills

4. Strong communication skills, both verbal and written

5. Demonstrated interpersonal and relationship building skills (great “people person”)

6. Ability to manage challenging behaviour

7. Resilience, and strong emotional intelligence

8. Ability to work as a team member and with a high degree of autonomy

9. Friendly, positive and non judgmental outlook

10. Common sense an excellent sense of humour

Qualifications, experience and mandatory requirements

11. Relevant tertiary qualification/s in Social Work, Community Services, Youth Work or Social Sciences

12. Prior experience in an intake/reception role and front line therapeutic client support

13. Solid Mac and PC skills, MS Word, Outlook, PowerPoint, Excel

14. Knowledge and understanding of relevant referral pathways to health, education, employment, recreational, cultural, housing, mental health, legal, drug and alcohol and other support services

15. Demonstrated experience working with Aboriginal people and communities

16. Understanding of and ability to work in a trauma informed, strength based, person centred, culturally safe way

17. NSW Working with Children Check

18. Driver’s License

How to apply

If you are interested in applying, please provide an up to date resume and a document specifically responding to and outlining how you meet each of the Selection Critieria  (List of criteria are listed and also included in the Job description). 


Please email your application to:


Date posted: 03 July 2019

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