Outreach Caseworker

The Gender Centre Inc

Applications Closing: Wednesday, May 29, 2019 - 17:30

The Gender Centre Inc. is seeking an experienced and qualified Case Worker with a minimum of two years’ experience working in the social welfare sector for 21 hours per week based in the Inner West to work with transgender and gender questioning people who are homeless or at risk of homelessness.  The role involves the provision of direct client centred case management, provision of early intervention, crisis support, Outreach and housing and accommodation support

The shifts are Wednesday night 4.30 to 11pm delivering outreach services to street based transgender sex workers Thursday and Friday  9am to 4.30 pm  providing direct client cantered case management    


Salary: Social Community Home Care and Dissability Services Industry Award  Grade 2 SACS employee Level 2 year 2 pay point 2   plus superannuation and salary packaging

Category: Care & Support Work
Field: Housing & Homelessness
Employment basis: Part-time
Job Location: Inner West Sydney
About us

The Gender Centre Inc. is the peak state-wide multipurpose service providing a broad range of specialised services to the transgender, population of NSW. We support trans and gender expressive people at every stage of their journey as they explore their authentic sense of self. This includes for some of our clients transition support (pre, -mid-and post transition) .We maintain the highest standards in cultural competency skills necessary to respond to and advocate for this community. For the past 35 years we have worked as the frontline, health and welfare service provider to this community.

Position details
  1. Relevant qualifications in community services with a minimum of two years’ experience working in the community welfare sector 
Essential Selection Criteria:



Essential Criteria


  1. Relevant qualifications in community services with a minimum of two years’ experience working in the community welfare sector 
  2. Commitment to and experience in working with transgender and gender questioning people;
  3. Experience in the provision of client centred case management  within a case management model to clients ( this position requires a large amount of case work to clients)


  1. Knowledge and understanding of issues impacting on transgender and gender expressive people;
  2. Demonstrated ability to liaise and work with a range of people from diverse communities and demonstrated understanding and sensitivity to cultural diversity;
  3. Demonstrated high-level verbal, written, negotiation communication and advocacy skills;
  4. IT skills;
  5. Demonstrated ability to work collaboratively within a multi-disciplinary team;
  6. Preparedness to undertake flexible work hours in order to accommodate client, organisational, community and/or interagency events;
  7. Demonstrated knowledge and understanding of the health and related issues and barriers affecting  sex workers and injecting drug users
  8. Demonstrated understanding of issues pertaining to HIV/AIDS, STI/BBV’s, particularly in relation to their impact on the transgender community.
  9. Demonstrated ability in the provision of services to a range of clients with varying levels of needs and complex life issues.
  10. A current driver’s licence.
Desirable Selection Criteria:


Desirable Criteria:


  1. Experience in working in a community-based organisation
  2. Have a  current First Aid certificate
Other Information:


Contact details
Contact Name: Phinn Borg
Contact Email: ed@gendercentre.org.au
Contact Phone: 95692366
How to apply



You need to write your responses to each of the essential and desirable selection criteria to show the selection committee that you have the right mix of skills, knowledge and experience to do the job. Our suggestion to applicants to ensure that the selection criteria are met adequately is to make a separate heading for each selection criterion. For each one, describe in no less than two paragraphs your skills, knowledge and experience and show how they could be used in the job. Emphasise your major achievements.


Key Words in Selection Criteria and their meaning:


Demonstrated knowledge: you need to give examples that prove you have this area of knowledge.

Ability to: you do not need to have completed this kind of work before, but your skills, knowledge and experience must show that you are capable of doing the work. 

Describe things you have done which prove you could do this kind of work.


Experience in: you have to show when and how you have done this work before. Give examples.


Effective, Proven, Highly Developed, Superior: These ask you to show your level of achievement.  Give as much detail as you can, using examples of your achievements to show your skills, knowledge and experience.


The Gender Centre  requires all employees to have an awareness of the principles and practices related to Equal Employment Opportunity (EEO), Occupational Health and Safety (OH&S), Ethnic Affairs & Cultural Diversity and Appropriate Conduct (Ethical Practice) relevant to each job.  You should ensure that you address these aspects as part of your response to the selection criteria.






You need to complete the Job Application coversheet. You also need to complete a resume which is clear, concise, up to date and includes: any qualifications, professional registration & affiliations, employment history and the name, address and contact numbers of two referees.  Personal information such as marital status, number of dependants, etc are not relevant to the requirements of the position and need not be included in your resume.  If you are intending to apply for more than one advertised position, please submit a separate application for each position.


Date posted: 15 May 2019

Follow NCOSS - NSW Council of Social Service on: