The Gender Centre Inc

Applications Closing: Wednesday, April 17, 2019 - 17:30

The Gender Centre Inc. is seeking an experienced and qualified Case Worker with a minimum of two years’ experience working in the social welfare sector for 21 hours per week based in the Inner West to work with transgender and gender questioning people who are homeless or at risk of homelessness.  The role involves the provision of direct client centred case management, provision of early intervention, crisis support, and housing and accommodation support




Category: Social Work
Field: Housing & Homelessness
Employment basis: Part-time
Job Location: Inner West Sydney
About us


The Gender Centre is the peak state-wide specialist multi- purpose service supporting the transgender, gender diverse and gender questioning community of NSW . We support the community at any stage of their transition (pre, mid, and post transition), providing specialist counselling and psychological services, outreach, support, case management, housing,(crisis & transitional) on site Allied Health Services Psychologists, Nutritionists and Speech pathologists and referrals to other service providers. The Gender Centre also undertakes advocacy work, resource development, stakeholder training and corporate education, and operates as a secondary needle & syringe program (NSP) outlet. The Gender Centre is committed to developing and providing these services and activities which enhance the ability of transgender and gender diverse people with gender issues to make informed choices. We specifically aim to provide a high quality service, which acknowledges human rights and ensures respect and confidentiality for all.

Position details

Relevant tertiary qualifications in community services, social work or equivalent;

Essential Selection Criteria:
  1. Minimum of two years’ experience working in the community welfare sector 
  2. Commitment to and experience in working with transgender and gender questioning people;
  3. Previous experience and/or understanding of client centred case management practice;
  4. Knowledge and understanding of issues impacting on transgender and gender questioning people;
  5. Demonstrated  ability to work respectfully and sensitively with families and other significant people in the client’s life;
  6. Demonstrated ability to liaise and work with a range of people from diverse communities and demonstrated understanding and sensitivity to cultural diversity;
  7. Experience in working within a case management model
  8. Demonstrated high-level verbal, written, negotiation communication and advocacy skills;
  9. Understanding of Going Home Staying Home Reforms and the Specialist Homelessness Services;
  10. Experience in delivering accidental counselling support in a case management role
  11. IT skills;
  12. Demonstrated ability to work collaboratively within a multi-disciplinary team;
  13. Preparedness to undertake flexible work hours in order to accommodate client, organisational, community and/or interagency events;
  14. A current driver’s licence and access to own vehicle.
Desirable Selection Criteria:
  1. Experience in working in a community-based organisation
  2. Have or be willing to obtain a First Aid certificate
Other Information:



Direct Service delivery


  1. In consultation with client, provide client centred assessment & case management focussing on wrap around models of support to sustain independent living.
  2. Maintain confidentiality within legal and professional boundaries;
  3. Undertake Triage responsibilities as per roster;
  4. Provide information, referral and advocacy services required to meet case plan;
  5. Build and maintain trusting, empowering and sustainable relationships with clients that facilitate choice, independence and increased participation in the community.
  6. Demonstrate respect and promote each client’s dignity and respect;
  7. Prepare vacant rooms for new clients;
  8. Support clients to complete required government forms  e.g. housing, income support;
  9. Support clients to build their capacity to move from social housing to other forms of secure, affordable housing, where possible and relevant and/or, support clients to remain safely in their own homes;
  10. Demonstrate sound judgment and act appropriately in a crisis and emergency situation;
  11. Demonstrate an ethical and professional, yet non-judgmental attitude towards clients, staff and other professionals.




Contact details
Contact Name: Phinn Borg
Contact Email:
Contact Phone: 95692366
How to apply



You are required to apply in writing for the position. Appointments to positions with The Gender Centre are made on the basis of merit. This means that the applicant considered to be the most capable of performing the duties of the position is selected. Choosing the best person for the position is part of The Gender Centre’s Equal Employment Opportunity Policy.


Your application must contain:


  • your completed Job Application Coversheet;
  • your responses to the selection criteria (see below); and
  • your resume, including referee contact details.


(Please do not list partners and or family members as contact referees)




You need to write your responses to each of the essential and desirable selection criteria to show the selection committee that you have the right mix of skills, knowledge and experience to do the job. Our suggestion to applicants to ensure that the selection criteria are met adequately is to make a separate heading for each selection criterion. For each one, describe in no less than two paragraphs your skills, knowledge and experience and show how they could be used in the job. Emphasise your major achievements.


Key Words in Selection Criteria and their meaning:


Demonstrated knowledge: you need to give examples that prove you have this area of knowledge.

Ability to: you do not need to have completed this kind of work before, but your skills, knowledge and experience must show that you are capable of doing the work. 

Describe things you have done which prove you could do this kind of work.


Experience in: you have to show when and how you have done this work before. Give examples.


Effective, Proven, Highly Developed, Superior: These ask you to show your level of achievement.  Give as much detail as you can, using examples of your achievements to show your skills, knowledge and experience.


The Gender Centre  requires all employees to have an awareness of the principles and practices related to Equal Employment Opportunity (EEO), Occupational Health and Safety (OH&S), Ethnic Affairs & Cultural Diversity and Appropriate Conduct (Ethical Practice) relevant to each job.  You should ensure that you address these aspects as part of your response to the selection criteria.




You need to complete the Job Application coversheet. You also need to complete a resume which is clear, concise, up to date and includes: any qualifications, professional registration & affiliations, employment history and the name, address and contact numbers of two referees.  Personal information such as marital status, number of dependants, etc are not relevant to the requirements of the position and need not be included in your resume.  If you are intending to apply for more than one advertised position, please submit a separate application for each position.


Date posted: 20 March 2019

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