Admin Worker/Centre Support

Greenacre Area Community Centre Inc

Applications Closing: Monday, February 18, 2019 - 17:00

This is a front office position in a busy community centre where you will be the first point of contact. The role is varied and involves reception, admin, providing assistance to walk in clients and supporting the day to day operations of the centre. You need exceptional multi- tasking and organizational and administrative skills to support the day to day operations of the Centre and lend support to our small professional staff team. You will be community minded, are an excellent communicator and have loads of initiative.

About the Opportunity

The role of the Admin Worker/Centre Support is to:

  • Be the first point of contact for our clients and other service users
  • Provide information to clients to assist them with their enquiries
  • Positively interact with clients of our service
  • Liaise with our centre based groups, teaches and facilitators
  • Maintain all aspects of reception, admin and client services requirements

In addition to the above, some of the duties include:

  • Maintain existing office systems and procedures and develop new systems and procedures as required
  • Co-ordinate IT needs of the organisation
  • Collect and maintain daily client statistical data in line with TEI (Targeted Early Intervention) Guidelines and prepare reports for funding body as required
  • Source and maintain up-to-date information resources for clients
  • Maintain booking schedules for clients, events, activities and hall hire
  • Liaise with the Centre’s volunteers and develop and monitor volunteer rosters
  • Assist the Centre’s WDO (Work Development Order) clients to register with the program and log their participation on the Revenue NSW portal and maintain statistical data
  • Provide support for the Food Share Program
  • Attend to maintenance issues of the Centre including liaising with council and contractors and maintaining the Services & Maintenance Schedule
  • Update and maintain the Centre’s client information display system
  • Update our social media platforms

Other skills and requirements:

  • Friendly, approachable, conversational
  • Patient, good listening skills
  • Reliable and responsible
  • Interacts positively with clients
  • Quick thinker and problem solver
  • Respectful of privacy and personal information
  • Ability to work out of hours if required
  • Ability to relate to people from all walks of life and cultural backgrounds
Details
Category: Administration & Support, Community Development
Field: Community
Employment basis: Full-time
Job Location: Western Sydney
About us

Greenacre Area Community Centre (GACC) is a not-for-profit community organisation offering a range of services and programs to the local communities of Greenacre, Chullora, Mt Lewis, and the wider Canterbury Bankstown Local Government Area.

GACC has been in operation since 1997. It became an Incorporated Association in 2002, under the name Greenacre Area Neighbourhood Centre Inc., changing its name in 2011 to Greenacre Area Community Centre to reflect the terminology more commonly used within the community.

Whilst programs and services have evolved over the years in response to community needs and the availability of funding, GACC has retained its focus on providing community capacity building programs for the whole community, with a particular focus on children, young people, families, and people who are socially isolated or disadvantaged.

GACC has built strong local networks and collaborates with other agencies to increase community access to services.

GACC offers the following services and programs:

  • Supported Playgroup
  • School Holiday Activities
  • Child and Family Counselling and Case Work Services
  • Educational Workshops
  • Recreational Activities
  • English Classes
  • Information and Referral
  • Drop-in client support
  • Work Development Order (WDO) Program
  • Food Share
  • Tax Help
  • Community Events
  • Access to phones and photocopying
  • Assistance with forms
  • Justice of the Peace (JP) services
  • Advocacy in dealing with government agencies
  • Student Placements
  • Volunteering
  • Hall Hire

The governing body of GACC is a volunteer Management Committee comprised of local residents who are professional workers with the requisite skills and a strong commitment to locally-based community services. The Management Committee is elected by the membership at the Annual General Meeting.

Our Vision

An inclusive, empowered, and engaged community

Our Values

Ethical: We work in a way which is honest, right, and fair

Socially Just: We advocate for equality. We support people to improve their lives and claim their human rights.

Inclusive: We work to create a community where everyone feels they belong, no matter who they are, where they are from, or what their life journey has been.

Collaborative: We promote genuine community engagement and participation. We listen to the community so we can continually improve. We build partnerships, and collaborate with our colleagues inside and outside of the organisation.

Creative: We use our imagination, energy, and resourcefulness to find new and innovative ways to achieve our Vision

Sustainable: We operate in a way that supports environmental, social, and economic sustainability.

Purpose

Greenacre Area Community Centre provides a range of services and activities that address local issues and strengthen our community. We are a central access point for information, support and community engagement. We offer a safe, welcoming space for all, with a focus on expanding opportunities for people who are disadvantaged.

Position details
Essential Selection Criteria:

IMPORTANT - You must address each point of the Essential and Desirable Criteria below on a separate document entitled Statement of Selection Criteria in order for your application to be considered.

  • Tertiary qualifications (minimum Cert IV completed) in Community Services, Business Administration or related discipline
  • Demonstrated client service and problem solving skills
  • Demonstrated understanding of the particular needs of and challenges faced by clients from diverse communities, and demonstrated capacity to effectively support clients from CALD backgrounds
  • Demonstrated ability to plan, organise, set priorities and meet deadlines
  • Sound administrative skills including competence with Microsoft Word and technology
  • Excellent verbal and written communication skills
  • Access to a motor vehicle and a current drivers NSW Driver’s Licence
  • Australian Permanent Residency
Desirable Selection Criteria:
  • Prior work experience in the not for profit sector
  • Fluency in a second language
Other Information:
  • Permanent – 35 hours per week
  • Monday to Friday
  • Pay and conditions SCHCADS Award Level 3
Contact details
Contact Name: Executive Officer
Contact Email: eo@gacc.org.au
Contact Phone: 9750 7982
How to apply

Before Applying

Before applying for the advertised position you need to read the Job Ad carefully and assess whether you meet all of the stated selection criteria.

The Selection Criteria

The Selection Criteria are the basis of the job advertisement. It details the knowledge, skills, abilities and experience that are required for the position.

Addressing the Selection Criteria

You must provide a response to ALL the selection criteria as shown in the job ad, point by point. The Selection Criteria is the most important part of the job application and will determine whether or not you will get an interview. It is your claim for the position and allows you to demonstrate that you have the required skills and knowledge for the job.

Please note: Failure to address each selection criterion individually, point by point on a separate document means your application cannot be considered.

What to include in your application:

You should include the following three documents as part of your application:

  1. A cover letter. Please be sure it has your full name, street address, email address, home and mobile phone number.
  2. A current Resume’ clearly detailing your qualifications, employment and voluntary experience as well as two current work related referees, one of which is a Manager or direct supervisor and their contact details.
  3. A document outlining your response to the Selection Criteria

Where to send your application:

All applications should be marked CONFIDENTIAL and sent to:

The Executive Officer

PO Box 164

Greenacre NSW 2190

or emailed to: eo@gacc.org.au

Shortlisting

After the closing date, we will assess your skills and experience as supplied in your application against the requirements of the job as per the job ad. If your skills and experience match the requirements of the position, you will be called in for an interview. Greenacre Area Community Centre is an Equal Employment Opportunity employer.

The Interview

The Greenacre Area Community Centre appoints people based on merit. That is, the person deemed to be the most competent to undertake the duties of the position will be selected.

If you are invited to an interview, it is advisable to find out as much as you can about the organisation and the role you have applied for. You can visit our website at www.gacc.org.au or call the Centre to speak with the contact person.

Conditions of Employment

All appointments are subject to a three month probation period.

Conditions of employment are as defined in the Social and Community Services (State) Award and the SCHCADS Award 2010.

All new appointments must agree to a Working With Children’s Check where relevant and agree to abide by the Centre’s Staff Code of Conduct and WH&S policy.

Date posted: 11 February 2019

Follow NCOSS - NSW Council of Social Service on: