Homelessness Services Manager

About this opportunity

As Homelessness Services Manager, you’ll lead a dynamic team to deliver high-quality, contract-compliant services while driving strategic and operational outcomes aligned with the YeS 2026 strategy.

In this role you will:

• Lead impactful homelessness and family violence services aligned with intersectional feminist values and strategic goals
• Drive service innovation, practice development and continuous improvement
• Build strong partnerships and represent YWCA in sector forums
• Empower teams through inclusive leadership and development
• Oversee data, budgets, and reporting to ensure accountability and excellence

Details

Essential Criteria

About You

Your experience may include:

• Relevant qualifications or equivalent experience in program leadership within social services
• Proven ability to lead, develop, and empower teams
• Strong background in homelessness, family violence and/ or housing support program delivery
• Excellent communication and stakeholder engagement skills
• Confident in driving change and continuous improvement across service models

Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace.  If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Other Information

Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check, a state-based Working with Children Permit, valid Drivers’ Licence and complete a medical declaration.

How to Apply

Ready to join a team that makes a difference?

Submit your resume and a cover letter outlining why you are the ideal candidate for this role here!

Applications close at the end of the day on 9 November 2025.

We’re excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

YWCA Australia

About YWCA Australia

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women’s leadership and women’s housing our priority for gender equity in Australia. Learn more about us here.

About the team

The Homelessness and Family Violence Services team provides holistic case management to individuals and families across the Sydney region who are at risk of or experiencing homelessness and/ or domestic and family violence. Through strong partnerships with local agencies, the team works to support victim survivors of violence to increase safety and wellbeing for them and their children, to stabilize tenancies and connect clients with safe, affordable, and sustainable housing solutions, build personal resources and facilitate recovery from the impacts of domestic violence, homelessness, and other forms of oppression and disadvantage.

Why The Y?
At YWCA Australia, our culture - The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality | Acting from the Heart | Working Better Together.
In our most recent culture survey (with 78% team member participation), our people told us:

• 93% would recommend YWCA as a great place to work
• 97% know our values
• 93% know how to bring those values to life in their work
• 95% said their leader consistently reflects our values in their behaviour and interactions
• 96% feel supported by their team
• 95% felt able to take time out when needed