Skip to main content

Organisation: The Haven Nepean Women’s Shelter

Location: Penrith

Reporting to: Executive Officer Client Services

Work type: Permanent Part-Time opportunities

Award Classification: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) Crisis Accommodation Level 2 (depending on experience) plus superannuation.

Who we are

Women’s Community Shelters is a network of nine shelters for homeless women accompanied by children across NSW. We are recruiting for Case Workers to work in our shelter in the Penrith LGA. The Haven - Nepean Women’s Shelter is a crisis accommodation service for up to 17 women with or without dependent children, who are experiencing homelessness due to domestic violence or family violence.

The shelter is staffed 7 days a week (reporting to the EO Client Services during office hours)

Women’s Community Shelters are dedicated to supporting and empowering women to take control and move on with their lives. Our clients are supported with client-centred and trauma-informed case management and are supported to secure more permanent housing options and pursue other support goals.

About this role

The Haven has two sites providing crucial supported accommodation services to women, with or without children who are at risk of homelessness or domestic and family violence through crisis accommodation and rapid rehousing.

Women’s Community Shelters are dedicated to supporting and empowering women to take control and move on with their lives. Our clients are supported with client-centric and trauma informed case management and are supported to secure more permanent accommodation and pursue other goals, such as, studying, re-training, legal, employment, financial, family, and recreational.

An understanding of the homelessness sector, awareness around current issues and practice in domestic violence and good knowledge of housing pathways are key skills for this role.


Job Board
Job CategorySocial Work
Job FieldHousing & Homelessness
Employment BasisPart Time
LocationWestern Sydney

Essential Criteria

Essential Skills 

  • Social Work, Psychology, Community Services and/or a related Human Services field with a least 2 years’ experience in a domestic and family violence or related role.
  • Demonstrated understanding of client-centred and trauma-informed practice.
  • The ability to work with limited supervision and exercise judgement and initiative in a new role with developing practices and processes.
  • A demonstrated understanding of the varying needs of women who come from diverse backgrounds and present with multiple and complex needs.
  • Provide a case coordinated service model for women with complex needs.
  • Broad knowledge and understanding of family violence including impacts on women and children.
  • Strong administrative skills, including excellent written and oral skills and confidence with the MS Office applications.
  • High-level organisational skills, the ability to set priorities and ensure adherence to service standards in a fast paced and changing environment.
  • Ability to think innovatively and creatively to develop tailored client solutions.
  • Ability to work autonomously and as a part of a multidisciplinary team.

Essential Requirements 

  • Current first aid certificate or capacity to acquire one before commencement.
  • Current NSW driver’s License.
  • The right to live and work in Australia with Ability to provide proof of Eligibility to Work in Australia
  • National Police Check
  • Working With Children Check
  • COVID-19 vaccination

Desirable Criteria

  • Experience in Not For Profit sector.
  • Ability to use online case management system CIMS.
  • Understanding of current issues in women’s homelessness, including current practices of responses to domestic and family violence and homelessness.

Other Information

What's on Offer

  • Purpose with a mission to help shape and lead a positive impact contributing to homeless women and children.
  • A flexible workplace.
  • Salary Sacrifice Fringe Benefit available
  • Feminist organisation embedded in strong foundational practice frameworks.
  • Supportive learning culture with career development and training opportunities.
  • An inclusive organisation, member of ACON’s Welcome Here Project
  • Disability inclusion, in part through our Disability Inclusion Action Plan
  • Access to free counselling through our Employee Assistance Program.

How to Apply

  • Please note that the DFV Case Worker is permanent part time at 65 hours per fortnight. The Youth Case Worker is a maximum term part time contract until 30 June 2024 at 50 hours per fortnight.
  • Please send us your resume and cover letter addressing your experience to the role.
  • Applications without a cover letter will not be considered.
  • Applications will be reviewed as received and interviews will be scheduled accordingly.
  • Employment is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.
  • The right to live and work in Australia.
  • We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and sections 30 of the Sex Discrimination Act 1984 (Cth).
  • We seek a workforce that is as diverse as our society that will reflect the communities that we work in. We strongly encourage Aboriginal and Torres Strait Islander and CALD women to apply.
  • Please do not hesitate to contact us if you require a copy of the position description.
  • Applications closing date 20th November 2023.

Women's Community Shelters