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  • Work within a shelter that follows best practice for trauma informed care
  • Be supported by a network of sister shelters across NSW, with additional training on offer to support your professional development

Women’s Community Shelters is a network of seven shelters for homeless women and homeless women accompanied by children across NSW.  We are recruiting for Case Workers to work in crisis accommodation services in our shelter in Hornsby.

Various shifts are available, plus afternoon, weekend and public holiday loadings and on-call allowance where applicable.  There will be a 25% loading if staff are employed on a casual basis.

This role is classified as a Crisis Accommodation Level 2 position within the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHCADS Award). The minimum base rate on offer is in line with Crisis Accommodation Level 2.1 pay rates, and the employee will be paid relevant loadings and allowances in line with the SCHCADS Award.

The shelters are staffed 7 days a week (reporting to a Shelter Manager working office hours) therefore flexibility for early mornings, weekends and on-call shifts are essential.  Employment will commence as Casual with a view to moving to Permanent Part Time.

Women’s Community Shelters are dedicated to supporting and empowering women to take control and move on with their lives. Our clients are supported with client-centric and trauma informed case management and are supported to secure more permanent accommodation and pursue other goals, such as, studying, re-training, legal, employment, financial, family and recreational.

An understanding of the homelessness sector, awareness around current issues and practice in domestic violence and good knowledge of housing pathways are key skills for this role.

Our services are provided only to women. We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and sections 30 of the Sex Discrimination Act 1984 (Cth).


Job Board
Job Category Care & Support Work
Job Field Women
Employment Basis Casual
Location North Shore

Essential Criteria

  • Demonstrated experience within the community services sector in a support worker or case management capacity, preferably women's and/or children’s support including knowledge of and experience working within domestic violence and trauma services
  • Demonstrated understanding of client-centric and trauma informed practice
  • Ability to think innovatively and creatively to develop tailored client solutions
  • Ability to work autonomously and also as a part of a multidisciplinary team
  • Availability across day, evening and overnight shifts, including weekends
  • Excellent written and communication skills
  • Ability to use online case management systems
  • Current first aid certificate or capacity to acquire one before commencement
  • Current NSW Drivers License
  • A current Working with Children Check & Criminal History Check
  • The right to live and work in Australia

Desirable Criteria

  • Experience working with CIMS case management system is desirable.

How to Apply

Please send your resume and a covering letter which explains how your work experience addresses all essential criteria to:

Women's Community Shelters


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