Intake Officer

Job title: Intake Officer

Employer: Welfare Rights Centre NSW
Work Type/s: Full-time/Permanent
Classification/s: Administrative/Operations
Sector/s: Not For Profit (NFP)
Location: Surry Hills, Sydney
Remuneration: Grade 3 Welfare Rights Centre Enterprise Agreement $78,241.59 - $83,899.24 Applications close: Monday, 9 October 2023

We are looking for an Intake Officer.

As an intake officer, your primary responsibility will be to handle the intake and assessment of new and existing clients who contact the Welfare Rights Centre by phone or email. You will also play a vital role in recruiting, training and supporting volunteers, while ensuring the smooth operation of our casework management systems. This role operates in a dynamic environment, and adaptability to change is essential.

Details

Download Position Description

Qualifications

The Intake Officer must have at least six months’ experience volunteering or working in:

• A community legal centre; OR
• An organisation where they were required to interact with socially and economically
  disadvantaged people.

Essential Criteria

1.      At least six months’ experience volunteering or working in a community legal centre or in an organisation requiring interaction with social and economically disadvantaged people.

2.      Exceptional customer experience, preferably in intake and assessment

3.      Understanding of working with people experiencing disadvantage including how to provide an appropriate service that meets their needs.

4.      Exceptional customer service and phone handling skills.

5.      Ability to learn and apply casework practice procedures.

6.      Ability to supervise volunteers performing basic administrative and casework practice tasks.

7.      Demonstrated ability to work in a challenging and demanding environment and implement new systems.

8.      Excellent computer skills and experience in data entry.

9.      Excellent oral and written communication skills.

10.   Ability to work independently and as part of a team.

11.   Demonstrated commitment to achieving social justice.

Desirable Criteria

Experience working in a legal setting.

How to Apply

Please email the following documents to recruitment@welfarerights.org.au:

• Cover letter
• Claim for position against the selection criteria
• Your CV

Applications which do not address the selection criteria will not be considered.

We strongly encourage individuals from diverse backgrounds and experiences to apply. We believe in fostering an inclusive workplace that values different perspectives and contributions.

Welfare Rights Centre (NSW)

Welfare Rights Centre provides free legal information, advice, and representation to help vulnerable people in NSW navigate the complexities of the social security system. We collaborate closely with Economic Justice Australia, our peak organisation, to advocate for a robust social security system as the foundation for a fair, just, and inclusive society. Our work is crucial because it involves facilitating access to social security entitlements and challenging unfair debts, ultimately alleviating financial hardship and preventing disadvantage.

The Welfare Rights Centre is well known for its supportive work culture, its strong advocacy for the rights of socially and economically disadvantaged people and its commitment to social justice. We are in a growth phase with plans to expand our operations and reach over the next five years. This represents an exciting opportunity to join a vibrant and collegiate workplace.