Intake Officer - CLOSED

CLOSED

This role of Intake Officer is to facilitate the intake and assessment of new and existing clients who contact the Welfare Rights Centre via phone, email or in person. This position ensures that all individuals seeking assistance are informed about our services and receive appropriate support in accessing our services or obtaining relevant information and referrals. The Intake Officer will collaborate with other staff members in recruiting, training and supporting volunteers involved in intake and administrative tasks. The role monitors data entry in the Centre’s client management database, and maintains casework management systems.

Details

Download Position Description

Qualifications

The Intake Officer must have at least six months’ experience volunteering or working:
 in a community legal centre; OR
 in an organisation where they were required to interact with socially and economically disadvantaged people

Essential Criteria

1. Exceptional customer service skills and telephone skills, preferably in intake and assessment
2. Experience working with people living with disadvantage, including the ability to provide an appropriate service that meets their needs.
3. Ability to learn and apply casework practice procedures.
4. Ability to supervise volunteers
5. Demonstrated ability to work in a challenging and demanding environment and implement new systems.
6. Excellent computer skills and experience in data entry.
7. Excellent oral and written communication skills.
8. Ability to work independently and as part of a team.
9. Demonstrated commitment to achieving social justice.

Desirable Criteria

Experience working in a legal setting

How to Apply

Please email the following documents to recruitment@welfarerights.org.au:

·         Cover letter

·         Claim for position against the selection criteria

·         Your CV

Applications which do not address the selection criteria will not be considered.

Applications close COB 20 January 2025

Welfare Rights Centre (NSW)

Welfare Rights Centre provides free legal information, advice, and representation to help vulnerable people in NSW navigate the complexities of the social security system. We collaborate closely with Economic Justice Australia, our peak organisation, to advocate for a robust social security system as the foundation for a fair, just, and inclusive society. Our work is crucial because it involves facilitating access to social security entitlements and challenging unfair debts, ultimately alleviating financial hardship and preventing disadvantage.

The Welfare Rights Centre is well known for its supportive work culture, its strong advocacy for the rights of socially and economically disadvantaged people and its commitment to social justice. This represents an exciting opportunity to join a vibrant and collegiate workplace.

We strongly encourage individuals from diverse backgrounds and experiences to apply. We believe in fostering an inclusive workplace that values different perspectives and contributions.

We also offer:

·        Additional 1% employer paid superannuation

·        Generous leave provisions including extra paid leave over Christmas and Easter

·         Ongoing training and development

·         Family friendly and flexible work conditions

·         Employee Assistance Program for confidential well-being support