Shelter Manager

• $90k Salary plus super plus salary packaging options
• This is an opportunity to join a network of highly skilled women who are passionate about the safety of women and children.
• The role of the Shelter Manager is to oversee the operation of a crisis shelter for women and children escaping domestic and family violence or who are homeless.
•  We operate our services based on feminist principles and provide trauma informed, client centred, strengths and evidence-based practice.

We are recruiting a Shelter Manager to manage a team of Case Workers and a Child Support Worker.  The Shelter Manager will work with the Board in the operation and management of the service and management of day-to-day operations on an ongoing basis. The Shelter Manager will participate in service development and implementation, in order to have a lasting impact on the lives of homeless women

The purpose of the Shelter Manager position is to:

• Manage and coordinate the provision of service from a case management perspective to the women accessing the Haven; Nepean Womens Shelter.
• Supervise, support and develop the staff team and oversee volunteers.
• Report to and resource the Haven; Nepean Womens Shelter Board.
• Work collaboratively with the Haven; Nepean Womens Shelter Board in the management of the office and administration of the service.
• Develop and maintain links and referral pathways with accommodation and housing services, other relevant services and the community.
• Aim to develop and maintain a service of quality that is a place of safety, security, comfort and confidentiality for clients.
• Process payroll for shelter staff

Details

Qualifications

Relevant tertiary qualifications and/or equivalent years in experience in a similar role.

Essential Criteria

• Experience leading or managing a female-focused crisis, transitional accommodation or housing service
• A developed understanding of current issues in women's homelessness, including current practices in the NSW context of responses to domestic and family violence
• A sound and developed understanding of the principles of case-management, trauma-informed care and client-centric approaches in the context of women's services
• 5 years + and recent experience in managing staff, including professional development and supervision
• Exceptional written and oral communications skills, including the ability to lead and influence
• Demonstrated ability to work constructively and collaboratively with a variety of stakeholders, including the Haven; Nepean Womens Shelter Board, staff, clients, local service and community partners, the government and NGO sectors
• Capacity to assist in building strategic direction for the service
• Ability to think creatively and drive innovative solutions and practices
• An understanding of access, equity, diversity and Work Health and Safety principles and the ability to deliver a non-judgemental and supportive service to clients
• Sound computer skills, including Microsoft Office and case-management software
• Current NSW Driver's License
• Ability to attend to on-call matters and supporter events out of normal office hours

Desirable Criteria

• Experience in managing clients with mental health issues & knowledge of referral pathways and procedures
• Knowledge and understanding of funding streams, including community fundraising
• Experience with using CIMS vacancy management service

Other Information

Location: Penrith

Employment Status: Full-time (with some on-call and after-hours work)

Reporting to: The Haven; Nepean Shelter Board (with additional supervision from WCS)

Salary: Negotiable, depending on skills and experience

Our services are provided only to women. We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and sections 30 of the Sex Discrimination Act 1984 (Cth).

How to Apply

Please send your resume and a covering letter which explains how your work experience addresses all essential criteria to:

shelterofficer@womenscommunityshelters.org.au

The Haven - Nepean Women's Shelter

The Haven, Nepean Women's Shelter is a charitable, non-profit organisation supporting homeless women in Penrith.

We provide a safe haven for women who – due to physical, emotional or sexual abuse, family breakdown, financial strife, domestic violence, mental health issues or lack of affordable housing – are homeless. The Haven; Nepean Women's Shelter provides a case management approach.