Skip to main content
  • $90k Salary plus super plus salary packaging options
  • This is an opportunity to join a network of highly skilled women who are passionate about the safety of women and children.
  • The role of the Shelter Manager is to oversee the operation of a crisis shelter for women and children escaping domestic and family violence or who are homeless.
  •  We operate our services based on feminist principles and provide trauma informed, client centred, strengths and evidence-based practice.

We are recruiting a Shelter Manager to manage a team of Case Workers and a Child Support Worker.  The Shelter Manager will work with the Board in the operation and management of the service and management of day-to-day operations on an ongoing basis. The Shelter Manager will participate in service development and implementation, in order to have a lasting impact on the lives of homeless women

The purpose of the Shelter Manager position is to:

  • Manage and coordinate the provision of service from a case management perspective to the women accessing the Haven; Nepean Womens Shelter.
  • Supervise, support and develop the staff team and oversee volunteers.
  • Report to and resource the Haven; Nepean Womens Shelter Board.
  • Work collaboratively with the Haven; Nepean Womens Shelter Board in the management of the office and administration of the service.
  • Develop and maintain links and referral pathways with accommodation and housing services, other relevant services and the community.
  • Aim to develop and maintain a service of quality that is a place of safety, security, comfort and confidentiality for clients.
  • Process payroll for shelter staff


Applications Close November 27, 2020
Job Board
Job Category Leadership and Management
Job Field Housing & Homelessness
Employment Basis Full Time
Salary Range $90,001 +
Location Western Sydney


Relevant tertiary qualifications and/or equivalent years in experience in a similar role.

Essential Criteria

  • Experience leading or managing a female-focused crisis, transitional accommodation or housing service
  • A developed understanding of current issues in women's homelessness, including current practices in the NSW context of responses to domestic and family violence
  • A sound and developed understanding of the principles of case-management, trauma-informed care and client-centric approaches in the context of women's services
  • 5 years + and recent experience in managing staff, including professional development and supervision
  • Exceptional written and oral communications skills, including the ability to lead and influence
  • Demonstrated ability to work constructively and collaboratively with a variety of stakeholders, including the Haven; Nepean Womens Shelter Board, staff, clients, local service and community partners, the government and NGO sectors
  • Capacity to assist in building strategic direction for the service
  • Ability to think creatively and drive innovative solutions and practices
  • An understanding of access, equity, diversity and Work Health and Safety principles and the ability to deliver a non-judgemental and supportive service to clients
  • Sound computer skills, including Microsoft Office and case-management software
  • Current NSW Driver's License
  • Ability to attend to on-call matters and supporter events out of normal office hours

Desirable Criteria

  • Experience in managing clients with mental health issues & knowledge of referral pathways and procedures
  • Knowledge and understanding of funding streams, including community fundraising
  • Experience with using CIMS vacancy management service

Other Information

Location: Penrith

Employment Status: Full-time (with some on-call and after-hours work)

Reporting to: The Haven; Nepean Shelter Board (with additional supervision from WCS)

Salary: Negotiable, depending on skills and experience

Our services are provided only to women. We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and sections 30 of the Sex Discrimination Act 1984 (Cth).

How to Apply

Please send your resume and a covering letter which explains how your work experience addresses all essential criteria to:

The Haven - Nepean Women's Shelter

The Haven, Nepean Women's Shelter is a charitable, non-profit organisation supporting homeless women in Penrith.

We provide a safe haven for women who – due to physical, emotional or sexual abuse, family breakdown, financial strife, domestic violence, mental health issues or lack of affordable housing – are homeless. The Haven; Nepean Women's Shelter provides a case management approach.

Contact Womens Community Shelters
Phone number 02 9539 6859
Email address

NCOSS NSW Post-Budget Event 2020-21

NCOSS AGM 2020 - Members Only