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As a result of exciting growth in our sector, we are looking for Aged Care Advocates to service our Metro Sydney region.

Our Aged Care Advocates provide advocacy, information and education services to older people within their region and play an important role within the community.

These roles require some intrastate travel and are based in our Metro Sydney office in Surry Hills. Our Aged Care Advocate roles have access to hybrid work arrangements which include a blend of community-based, office-based and remote working arrangements. These positions are offered on a 35 hour per week max-term contract arrangement to the end of June 2025, aligning with our current funding period.

We are specifically looking for people interested in servicing the following areas within the region:

  • Inner West
  • South East Sydney (including Eastern suburbs)
  • Northern Sydney

Key duties include:

  • support and provide advocacy to people receiving or seeking to receive aged care services and/or their representatives
  • provide information and education sessions to residents of aged care homes, carers and staff of aged care services, health care professionals and other community organisations within their community area
  • listen to and help older people receiving or seeking to receive residential aged care services and/or their representatives make informed decisions via telephone or face to face support
  • advocate on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately
  • advocate on behalf of clients in response to complaints against aged care service providers to have their concerns addressed
  • manage intake and advocacy cases using Salesforce database
  • refer clients to other services including the Aged Care Quality and Safety Commission
  • provide education and information sessions to aged care recipients and aged care staff
  • assist in developing and maintaining appropriate information resources for clients
  • participate in seniors events, information days, displays and exhibitions in the local area
  • contribute to promotional campaigns targeting identified priority groups
  • participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach
  • contribute to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives


Reference No.Sydney Aged Care Advocate - Multiple roles
Job Board
Job CategoryCare & Support Work
Job FieldAged Care
Employment BasisFull Time
Salary Range$66,000 — $80,000
LocationSydney Wide

Download Position Description

Essential Criteria


  1. Knowledge or understanding of the aged care system in NSW
  2. Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people
  3. Skills in negotiation, teamwork, conflict resolution, decision making and problem solving
  4. Ability to work both in a team and independently including the ability to prioritise your own work and deliver results
  5. Understanding of ageism and how it effects older people and their rights
  6. Demonstrated experience in delivering workshops and presentations
  7. Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry
  8. High level of resilience and selfcare practices in place
  9. Commitment to ongoing professional development
  10. Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid federal police record check and driver’s license.

Other Information


  • A collaborative and fun work culture in a growing organisation
  • Great flexibility and a 35 hour work week
  • Hybrid work arrangements with a blend of community based, office based and remote work
  • SCHADS award Level 4.4 ($42.25 per hour) with access to NFP Salary Packaging benefits
  • 15 days personal/carer’s leave each year
  • Gifted leave between Christmas and New Year
  • Additional Long Service Leave provisions


At Seniors Rights Service, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, disability, sexuality and cultures - and one that reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islander People to apply.

How to Apply

To be considered for this role you will need to address the About You section and provide your CV. Follow this link to submit your application – here.

People & Culture

Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy and rights education and information to seniors in NSW since 1986. Seniors Rights Service provides support to older people to know and assert their rights. We have a free legal service as well as aged care advocacy and service system navigator programs. Seniors Rights Service also delivers community education and information of relevance to older people across NSW.

The Aged Care Advocacy team provides an independent and free service to people receiving or seeking to receive aged care services and/or their representatives. The role of an Aged Care Advocate is to assist older people and their representatives throughout NSW to exercise their rights through a supportive process which includes the provision of information, education and support. This position is part of Seniors Rights Service aged care advocacy service provision funded under the National Aged Care Advocacy Program.

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