Director, QLife

About The Role
We are seeking a strategic and driven Director, to implement the new operating model and continue to shape the future direction of QLife. The ideal candidate will be responsible for enhancing access to QLife, improve its cost effectiveness and develop a fundraising strategy.  This role requires a blend of technical expertise, strategic thinking, sound knowledge of the health needs of LGBTIQ+ communities and a rigorous understanding of peer driven, peer support programs and services.

This is an opportunity to utilise your skills and expertise to elevate digital health services for LGBTIQ+ people across Australia.

What you will do

• As the Director, you will lead a passionate team of 3 staff and spearhead the delivery of QLife, Australia’s national LGBTIQ+ teleweb service, ensuring it remains a vital resource for those seeking support, ensuring that QLife is delivered to the highest standard and is guided by current research and models of best practice and maintains its accreditation.
• The role is also accountable for the delivery of a consistent national service guided by QLife’s national operating model, practice framework and key performance indicators. QLife is delivered in partnership with four LGBTIQ+ community-controlled organisations nationwide. You will use your partnership and leadership skills to assist in the development and implementation of a diversification of funding strategy across corporate and philanthropic entities.
• The Director, QLife will ensure smooth running of national advisory groups and governance committees, as well as staff and volunteer induction and training programs. This role is pivotal in working with the LHA team to implement LHA’s strategic priorities outlined in the 2024-2029 Strategic Plan, and the 10 year (2025 -2035) National Action Plan for the Health and Wellbeing of LGBTIQA+ People.   It is a requirement that all LHA programs incorporate the needs of LGBTIQ+ Aboriginal and Torres Strait Islanders, including BrotherBoys and SisterGirls.

Details

Essential Criteria

We are seeking a dynamic strategic and visionary Director, who embodies the following qualities and expertise:

• Passionate Advocate: A strong commitment to improving health outcomes for LGBTIQ+ communities, with a deep understanding of the unique health and wellbeing challenges they face.
• Innovative Thinker: Proven ability to develop and implement creative digital health strategies that enhance accessibility and user engagement, in a teleweb service environment .
• Collaborative Leader: Exceptional interpersonal skills to build and maintain relationships with diverse stakeholders, including healthcare providers, community organisations, and technology partners.
• Experienced Project Manager: Demonstrated track record of delivering projects on time and within budget while effectively leading cross-functional teams.
• Data-Driven Decision Maker: Proficient in utilising data analytics and evaluation methods to assess program effectiveness and drive continuous improvement.
• Culturally Competent: An understanding of the importance of cultural safety and inclusivity in health services, with a commitment to tailoring programs to meet the diverse needs of LGBTIQ+ people.
• Effective Communicator: Strong communication skills, both written and verbal, with the ability to articulate complex ideas clearly and advocate for the health needs of the community.

Other Information

• Locations: This role is open to people based in Sydney, Melbourne and Canberra. The Sydney office is based next to Museum station and a short walk from Central station. LHA’s Melbourne hub is based as the Pride Centre and in Canberra we are closely located to Civic.
• Role is full-time permanent.
• Competitive remuneration on SCHADS Award Level 7, starting from $120,692 (incl leave loading) base salary, plus super and NFP salary sacrifice

How to Apply

If you are excited about the opportunity to make a meaningful difference in the lives of LGBTIQ+ people and possess the experience outlined in the position description, we invite you to submit your application by providing your CV, a brief cover letter introducing yourself and addressing how you meet the key responsibilities outlined above and answers to the following two targeted questions (Please aim for more than 400–500 words per question (roughly one A4 page):

1.      How would you foster a high-performing, resilient team culture in a teleweb service environment that operates under pressure and high emotional demand?

Please outline:

• Your leadership style and strategies
• How you support staff wellbeing and professional development
• How you monitor and enhance service performance

2.     Teleweb services often require balancing efficiency with empathy. How would you ensure consistent service quality while managing operational demands such as staffing, rostering, and performance metrics across multiple service delivery partners?

Please include:

• Your approach to service monitoring and improvement
• How you balance human-centred support with operational efficiency
• How you coordinate and align practices across partner organisations

Applications Close: Please apply as soon as possible – we will be assessing applications on a rolling basis and will close the process when a suitable candidate is found.

• Applications should be sent via email to divy@enrichhr.com.au
• Please use Director, QLife in the subject line.

Accessibility

• If you have any access requirements or need to submit your application in alternative format, please contact us to discuss.
• You can apply verbally over the phone or through a face-to-face meeting if you cannot submit a written application.
• You will need to tell us about your previous work experience, your suitability for this role and your answers to the target questions.

We encourage people from diverse backgrounds including people with a disability, LGBTIQ+ people, Aboriginal and Torres Strait Islander people to apply.

LGBTIQ+ Health Australia

LGBTIQ+ Health Australia (LHA), is the national peak body for LGBTIQ+ health and wellbeing for organisations and individuals that provide health-related programs, services and research focused on lesbian, gay, bisexual, trans/transgender, intersex, queer and other sexual orientations, gender, and bodily diverse people.