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The Role 

The position is to provide a comprehensive assessment, referral and counselling service to Refugee and  Special Humanitarian Program entrants living in the Coffs Harbour region of NSW.


Reference No.1075
Applications CloseFebruary 13, 2024
Job Board
Job CategoryPsychology & Counselling, Social Work, Training & Education
Job FieldCommunity, Multiculturalism & Diversity
Employment BasisFull Time
LocationNorthern Rivers NSW

Download Position Description

Essential Criteria

  1. Tertiary qualifications in health, counselling, behavioural or social sciences.  
  2. Demonstrated assessment and counselling experience in a cross-cultural context.  
  3. Demonstrated understanding of the issues affecting refugees in particular resettlement issues, and the  effects of torture on individuals, young people, families, and communities.  
  4. Relevant group work and training skills. 
  5. Knowledge of the cultures and health needs of refugee communities in Coffs Harbour and Northern NSW.
  6. Knowledge and experience in community development, community liaison and advocacy.
  7. Excellent oral, written and interpersonal communication skills and proficiency in the use of Microsoft Office.  
  8. Ability to work independently and as part of a multidisciplinary team within a multicultural team and with  minimum supervision. 
  9. Current NSW Driver’s Licence.

*This position is considered child-related employment and will require a Working with Children Background  Check and a National Police Check. 


*This role is a Category A role: It is mandatory for Category A workers to meet and maintain the vaccination criteria  (as per the current NSW Health and STARTTS policies) including annual Influenza vaccinations. Two doses of an  approved COVID-19 vaccine will be required to provide a record of your COVID-19 vaccination status. If successful you  must provide evidence of vaccination. 

Additionally, vaccination and/or assessment is required for Category A workers for the following transmissible diseases  – measles, mumps, rubella, varicella (chickenpox), hepatitis B, diphtheria, tetanus, pertussis (whooping cough) and  tuberculosis. If successful you must also provide evidence of vaccination and/or assessment. 

Should you not be able to comply with vaccination requirements before your commencement date, the offer of  employment may be withdrawn. 

If you have a medical reason for why you cannot be vaccinated, a medical contraindication evidence will be required.

Desirable Criteria

  1. Experience in working with children and adolescents in a clinical setting. 
  2. Knowledge of local communities in Coffs Harbour and available services.

Other Information

Enquiries: Gordana Hol on 02 9646 6700  

Work Type: Full-time; 38 hours per week. Contract up to 30 June 2025 (Continuation subject to ongoing funding) 

Location: Coffs Harbour NSW 

Travel Requirement: Required to travel to Armidale on a fortnightly basis to provide counselling. Vaccination Requirement: Category A. 

Salary: Health Education Officer, or other relevant classification based on qualifications, experience  and requirements of the role. A generous salary packaging scheme is also offered. 

How to Apply

To be considered for this position, please ensure you address the selection criteria as thoroughly as  possible.

  1. Complete a STARTTS Application for Employment Form
  2. Write a Statement Against the Selection Criteria outlining how you meet the selection criteria (see the guide How to apply for a job at STARTTS)
  3. Submit an up-to-date Curriculum Vitae (CV) 
  4. Provide copies of relevant Qualifications if applicable (overseas qualification must be assessed by an appropriate Australian body to be considered)
  5. Statements of Service from previous relevant roles (if applicable, please ask us for a sample)
  6. A cover letter is optional.
  7. Email your application and supporting documents to:

Closing date: Tuesday 13 February 2024

NB: Depending on the role, if appointed, you may need a current ‘NSW Working With Children Check’ clearance, follow this  link for information on how to apply of your check:


Do you want to work in one of Australia’s leading organisations providing treatment and rehabilitation to  torture and trauma survivors; that’s quality focused, diverse & committed to making a difference in the lives  of vulnerable people in communities?  

Come & join us! 

The Organisation 

"STARTTS is a not-for-profit Affiliated Health Organisation focused on providing a broad range of services to  refugees in NSW. The focus of STARTTS approach is on building capacity and empowering people and  communities to take control over their own lives, using a strengths-based approach and building on  individual, family, community and cultural strengths."

ContactGordana Hol
Phone number 02 9646 6700