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The Role 

The Rural & Regional Team Leader/Counsellor (Southern Region of NSW) has a role in overseeing the Rural and Regional team activities in the Southern Region and outreach areas, support counsellors in their teams, provide regular performance management, respond to requirements and contractual duties placed upon Direct Services Program and collaborate with Direct Services and other relevant Coordinators and participate with their fellow Direct Services Team Leaders. Provide assessment, short to medium term counselling and support services to refugees both newly arrived and established, permanent residents and asylum seekers.


Reference No.1045
Applications CloseDecember 1, 2023
Job Board
Job CategoryPsychology & Counselling, Social Work, Training & Education
Job FieldCommunity, Multiculturalism & Diversity
Employment BasisFull Time

Download Position Description

Essential Criteria

  1. Tertiary qualifications in health, counselling, behavioural or social sciences.  
  2. Demonstrated skills and experience in management/team leadership and capacity to manage Rural  and Regional sub teams in Southern Region of NSW (Wollongong, Wagga Wagga and Albury).
  3. The position has a strong emphasis on engagement with service providers, the promotion of  STARTTS work in the Region, cooperation with community leaders and experience in community  development, community liaison and advocacy.  
  4. Demonstrated excellent oral, written and interpersonal communication skills and ability to work  independently and as part of a management team. 
  5. Demonstrated skills and experience related to assessment, counselling, group work and training in a cross-cultural context and experience in working with children and adolescents in a clinical setting.
  6.  Demonstrated understanding of the issues affecting refugees in particular resettlement issues, and  the effects of torture on individuals, young people, families, and communities including  issues/challenges of providing services in rural and regional settings.
  7. Demonstrated capacity to deliver training to mainstream service providers and ability to provide  clinical supervision including students via endorsement scheme.
  8. Current unrestricted NSW Driver’s Licence (P2 acceptable)

*This position is considered child-related employment and will require a Working with Children Background  Check and a National Police Check. 


*This role is a Category A role: It is mandatory for Category A workers to meet and maintain the vaccination criteria  (as per the current NSW Health and STARTTS policies) including annual Influenza vaccinations. Two doses of an  approved COVID-19 vaccine will be required to provide a record of your COVID-19 vaccination status. If successful you  must provide evidence of vaccination. 

Additionally, vaccination and/or assessment is required for Category A workers for the following transmissible diseases  – measles, mumps, rubella, varicella (chickenpox), hepatitis B, diphtheria, tetanus, pertussis (whooping cough) and  tuberculosis. If successful you must also provide evidence of vaccination and/or assessment. 

Should you not be able to comply with vaccination requirements before your commencement date, the offer of  employment may be withdrawn. 

If you have a medical reason for why you cannot be vaccinated, a medical contraindication evidence will be required.  

Desirable Criteria

  1. Knowledge of local communities in Southern NSW regional centres and available services.
  2. Bi-lingual in a language relevant to STARTTS’ client group. 

Other Information

Enquiries: Gordana Hol on 02 9646 6700 

Work Type: Full-time; 38 hours per week. Contract up to 30 June 2025. (Continuation subject to ongoing  funding). 

Location: TBA 


Salary: Health Services Manager Level 2. A generous salary packaging scheme is also offered to  reduce the taxable income and increase the take home pay.

How to Apply

To be considered for this position, please ensure you address the selection criteria as thoroughly as  possible.

  1. Complete a STARTTS Application for Employment Form
  2. Write a Statement Against the Selection Criteria outlining how you meet the selection criteria (see the guide How to apply for a job at STARTTS)
  3. Submit an up-to-date Curriculum Vitae (CV) 
  4. Provide copies of relevant Qualifications if applicable (overseas qualification must be assessed by an appropriate Australian body to be considered)
  5. Statements of Service from previous relevant roles (if applicable, please ask us for a sample)
  6. A cover letter is optional.
  7. Email your application and supporting documents to:

Closing date: Friday 1 December 2023.

NB: Depending on the role, if appointed, you may need a current ‘NSW Working With Children Check’ clearance, follow this  link for information on how to apply of your check:


Do you want to work in one of Australia’s leading organisations providing treatment and rehabilitation to torture and trauma survivors; that’s quality focused, diverse & committed to making a difference in the lives of vulnerable people in communities?
Come & join us!

The Organisation

"STARTTS is a not-for-profit Affiliated Health Organisation focused on providing a broad range of services to refugees in NSW. The focus of STARTTS approach is on building capacity and empowering people and communities to take control over their own lives, using a strengths-based approach and building on individual, family, community and cultural strengths."

Contact Gordana Hol
Phone number 02 9646 6700