Operations Manager

Operations Manager

Job Description

Work Type: Full Time (30 - 38 hours per week) - 4 or 5 days per week (flexible)
Sector/s: Not For Profit (NFP)
Location: Sydney NSW- Inner West (3 locations)

Detour House Inc is seeking an Operations Manager to ensure high quality, efficient service delivery and operations across the organisation.

Detour House Inc is a not-for-profit organisation dedicated to supporting women and girls by providing trauma-informed safe spaces and personalised programs aimed at preventing homelessness. Our work is centred around three core services:

Detour House, a residential alcohol and other drug treatment program for women (18+),
Detour House Transitional, which offers ongoing support and stable, affordable housing for women who have completed the initial 3-month program; and The Girls Refuge, a crisis accommodation and support service for young people aged 13 to 17 who are at risk of or experiencing homelessness.

We are passionate team seeking a proactive, efficient and resourceful leader with great attention to detail to help us enhance our back-end policies, procedures and systems, and manage organisational risk through this newly created position. You will have a commitment to providing safe and high quality services for our service users. You will work closely with our CEO to ensure compliance, safety, quality and risk management practices are delivered and embedded within the organisation.

In return, you will be provided with a flexible working environment including scope for working from home; access to Salary Packaging benefits; and be a part of a highly supportive and skilled team where you will have the opportunity to make a significant contribution and impact to the community and organisation.

Detour House Inc supports service users from a range of backgrounds and is seeking experienced staff who reflect the cultural diversity of our clients. People from diverse backgrounds are encouraged to apply, including Aboriginal and Torres Strait Islander people and people from culturally and linguistically diverse backgrounds.

Please note: Due to the complex nature of its female clients, TGR only employs female staff and is exempted under the NSW Anti-Discrimination Act 1977.

Details

Download Position Description

Essential Criteria

· Tertiary qualifications in business management, social work, or another relevant discipline, or over 5 years’ relevant experience.

· Experience developing organisational policies and procedures, with a strong attention to detail.

·  Demonstrated ability to effectively identify, manage and mitigate organisational risk.

· Skill, training, and experience in managing workplace health and safety.

· Highly developed planning and organisational skills, including the ability to clearly identify objectives and priorities; anticipate barriers and risks, and identify solutions.

Desirable Criteria

· Experience in supporting organisations to maintain third-party verified accreditation or certification; ideally ASES.

· Proven experience and skills in office management.

· Skill and experience in data analysis and outcomes measurement.

· Experience working in community service settings, ideally in youth, housing, and / or alcohol and other drug treatment service settings.

· Experience with email marketing platforms and CMS.

Other Information

Compliance requirements

· Current NSW Driver’s License

· Clear Working with Children and National Criminal History Record checks

· First Aid Certificate

How to Apply

To apply , please contact cindi@detourhouse.org.au using the subject line: Operations Manager enquiry via NCOSS.

Detour House Inc