Client Services Coordinator

The Client Services Coordinator will oversee and support BMWHRC’s direct client program staff, ie clinical, allied health and reception teams, who provide centre clinical and wholistic health services.
They will provide leadership, direction, education and supervision of the day-to-day tasks of the teams, ensuring accountability for the delivery of care and service to clients while ensuring compliance with internal and external standards and funding requirements.

Details

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Qualifications

• Leadership experience within a community-based setting
• Knowledge that allows them to serve as a clinical resource to clients, staff and community partners
• Experience in managing a multi-disciplinary wholistic health team

Essential Criteria

• Tertiary degree qualification in social work, psychology or related discipline
• A minimum of five (5) years’ experience in leading a team through day-to-day operations in a community service setting
• Extensive experience in the health and community sector/s
• Experience in leading a multi-disciplinary practice
• Ensuring alignment with policies and funding requirements, and meeting funding outcomes and targets
• Proven ability to manage staff performance, provide professional development, and foster a positive work environment
• An understanding of community health, clinical and allied health practices
• Ability to build client and stakeholder relationships
• Previous experience with windows-based software systems and client databases
• Knowledge of compliance requirements, including worker health & safety, risk management and accreditation processes
• Strong skills in data collection, analysis and reporting
• Excellent communication skills

Other Mandatory requirements
• A current NSW Driver’s Licence and access to a comprehensively insured vehicle
• A current National Police Check screening
• A current Working With Children Check
• Up to date COVID-19 Vaccination Status
• A minimum of three (3) professional referees

Desirable Criteria

• Experience working in a women’s health sector
• Experience of Medicare and clinical practices
• An understanding or experience in clinical and medical practice accreditation and standards (eg Best Practice)

Other Information

This is a new role within the service, with expectation that the worker will work these hours over a minimum of 3 days per week.

There is an expectation of flexibility to work out of hours where required and negotiated (eg special events and activities), and additional hours as negotiated should the Manager be on leave.

There is also the possibility of increase of hours in the future (depending on funding availability).

How to Apply

To be considered to progress in this recruitment all applicants must address all Essential and Desirable criteria in their application, as well as providing a cover letter.

Note that interviews for those progressing are tentatively scheduled for 20/8/2025. Those not moving forward in recruitment will be notified via email.

Blue Mountains Women's Health & Resource Centre

The Blue Mountains Women’s Health & Resource Centre (BMWHRC) is a community-based organisation specialising in women’s health.

We aim to address gaps in gender-based health and take a holistic, feminist, and trauma-informed approach in our work to support women’s* health and wellbeing.