Aged Care Advocates – Western Sydney

We are looking for passionate Aged Care Advocates with extensive knowledge and understanding of the aged care system in NSW to join our Western Sydney team!

• Join a collaborative and fun work culture in a growing organisation
• Great flexibility and access to hybrid work arrangements
• Access to additional leave and NFP Salary Packaging benefits

ABOUT THE ROLE                                                                                                                 

Due to exciting growth in our sector, we are looking for full-time Aged Care Advocate’s to service areas within our Western Sydney region. These roles sit within our Western NSW Advocacy team and require some intrastate travel. These roles will be worked remotely until such time that we secure an office location in the Western Sydney area, where a hybrid work arrangement will be supported.

Our Aged Care Advocates provide advocacy, information and education services to older people within their region and play an important role within the community.

Our Aged Care Advocate roles have access to hybrid work arrangements which include a blend of community-based, office-based (when we secure an office location) and remote working arrangements. The available positions are offered on:

• a full time max-term contract arrangement to the end of June 2024; and
• a full time max-term contract arrangement to the end of June 2025, aligning with our current funding period.

Key duties include:

• support and provide advocacy to people receiving or seeking to receive aged care services and/or their representatives
• provide information and education sessions to residents of aged care homes, carers and staff of aged care services, health care professionals and other community organisations within their community area
• listen to and help older people receiving or seeking to receive residential aged care services and/or their representatives make informed decisions via telephone or face to face support
• advocate on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately
• advocate on behalf of clients in response to complaints against aged care service providers to have their concerns addressed
• manage intake and advocacy cases using Salesforce database
• refer clients to other services including the Aged Care Quality and Safety Commission
• provide education and information sessions to aged care recipients and aged care staff
• assist in developing and maintaining appropriate information resources for clients
• participate in seniors events, information days, displays and exhibitions in the local area
• contribute to promotional campaigns targeting identified priority groups
• participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach
• contribute to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives

ABOUT YOU

1. Knowledge and understanding of the aged care system in NSW
2. Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people
3. Skills in negotiation, teamwork, conflict resolution, decision making and problem solving
4. Ability to work both in a team and independently including the ability to prioritise your own work and deliver results
5. Understanding of ageism and how it effects older people and their rights
6. Demonstrated experience in delivering workshops and presentations
7. Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry
8. High level of resilience and self-care practices in place
9. Commitment to ongoing professional development
10. Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related milage claims
11. Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid National Criminal History check and driver’s license.

WHAT WE OFFER

• A collaborative and fun work culture in a growing organisation
• Great flexibility with access to hybrid work arrangements
• SCHADS award Level 4.4 with NFP Salary Packaging benefits
• 15 days personal/carer’s leave each year
• Gifted leave between Christmas and New Year
• Additional Long Service Leave provisions

At Seniors Rights Service, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, disability, sexuality and cultures - and one that reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islander People to apply.

Details

How to Apply

To be considered for this role you will need to address the About You section and provide your CV via this link.

Applications close 25 June 2023. Strong applicants may be interviewed prior to the close date.

Seniors Rights Service

Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy and rights education and information to seniors in NSW since 1986. Seniors Rights Service provides support to older people to know and assert their rights. We have a free legal service as well as aged care advocacy and service system navigator programs. Seniors Rights Service also delivers community education and information of relevance to older people across NSW.