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Seniors Rights Service is seeking a dedicated Aged Care Advocate to join our Southwest and Western Sydney team. As an Aged Care Advocate, you will work closely with individuals and their representatives to ensure their needs and concerns are met within the aged care system.

About us

Seniors Rights Service has been providing services to elderly Australians in New South Wales since 1986. Our main objective is to help older people understand and assert their rights. We offer free legal services, aged care advocacy, service system navigator programs, and community education and information that is relevant to the needs of older people.

About the role

The main role of an Aged Care Advocate is to assist older people and their representatives throughout New South Wales in exercising their rights, by providing them with information, education, and support. The Aged Care Advocate offers advocacy services to those who are receiving or seeking to receive aged care services and is responsible for providing information and educational sessions to aged care home residents, carers, staff of aged care services, health care professionals, and other community organisations.

The ideal candidate should have a strong understanding of an advocate's role in ensuring access to quality care and services. While prior knowledge of the aged care system in NSW would be desirable, it is not essential.

In addition to a competitive salary, additional leave entitlements and salary packaging benefits, to help you achieve a positive work-life balance, we provide hybrid work arrangements that include community-based, office-based, and remote working arrangements.

Key responsibilities

  • Listen to and help older people receiving or seeking to receive residential aged care services and/or their representatives make informed decisions via telephone and face to face support.
  • Advocate on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately.
  • Advocate on behalf of clients in response to complaints against aged care service providers to have their concerns addressed.
  • Manage intake and advocacy cases using Salesforce database.
  • Refer clients to other services including the Aged Care Quality and Safety Commission
  • Provide education and information sessions to aged care recipients and aged care staff.
  • Assist in developing and maintaining appropriate information resources for clients.
  • Participate in senior’s events, information days, displays and exhibitions in the local area
  • Contribute to promotional campaigns targeting identified priority groups.
  • Participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach.
  • Contribute to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives.
  • Participate in Seniors Rights Service’s Performance and Development Review program.
  • Promote safe work practices that are consistent with Seniors Rights Service’s policies.
  • Comply with WHS legislation and ensure strategies are in place to monitor and support individual and team wellbeing.
  • Promote and actively support a safe and inclusive working environment that celebrates everyone’s uniqueness, including their race, gender identity, age, disability, religion, ethnicity, sexual orientation and experiences.
  • Intrastate travel is required.
  • Undertake other tasks as assigned by the manager.

About you

  1. Knowledge and understanding of the aged care system in NSW.
  2. Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people.
  3. Skills in negotiation, teamwork, conflict resolution, decision making and problem solving.
  4. Ability to work both in a team and independently including the ability to prioritise your own work and deliver results.
  5. Understanding of ageism and how it effects older people and their rights.
  6. Demonstrated experience in delivering workshops and presentations.
  7. Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry.
  8. High level of resilience and self-care practices in place.
  9. Commitment to ongoing professional development.
  10. Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related milage claims.
  11. Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid National Criminal History check and driver’s license.


  • A collaborative and fun work culture in a growing organisation.
  • Great flexibility with access to hybrid work arrangements.
  • SCHADS award Level 4.4 with NFP Salary Packaging benefits.
  • 15 days personal/carer’s leave each year.
  • Gifted leave between Christmas and New Year.
  • Additional Long Service Leave provisions.

At Seniors Rights Service, we strive to have a workforce that is as diverse as the society. We strongly believe that diversity and inclusion are at the core of our values and culture. Therefore, we aim to reflect the diversity of our communities in our hiring practices. Our inclusive workplace culture is a vital component that makes Seniors Rights Service an excellent place to work. We welcome and encourage job applications from people from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse communities.


Applications CloseMarch 25, 2024
Job Board
Job CategoryCommunity Development, Social Work
Job FieldAged Care, Community Awareness/Development/Engagement
Employment BasisFull Time
LocationSouth West Sydney, Western Sydney

How to Apply

If you are interested in this opportunity, please submit your cover letter, CV, and response to the 'About you' section as soon as possible.

Applications must be submitted via this link.


Seniors Rights Service