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Ok, so what’s the role? 

The Care Coordinator / Counsellor role is essentially a combination of case management and brief counselling in response to clients accessing ACON. You will: 

  • Maintain a caseload of LGBTQ+ clients who are experiencing mental health difficulties, suicidal crises, sexual, domestic, and family violence, and people living and/or affected by HIV. 
  • Use a range of short-term, evidence-based therapeutic interventions, care planning, advocacy, and building referral pathways to better equip people to deal with life’s challenges.  

Who are we looking for? 

  • Someone who has an understanding of ACON’s communities and the unique complexities of working with LGBTQ+ clients. 
  • Someone who uses a collaborative approach to client work and will actively engage with ACON’s other client services teams such as trans mental health and suicide prevention peer work, as well as external organisations such as crisis and mental health services when appropriate.  
  • Someone with real enthusiasm for working in mental health and can bring energy, optimism along with an organised, collaborative working style to the role. 

What else can we tell you? 

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities. 

To support the successful candidate in their new role at ACON we offer: 

  • Flexible working arrangements. 
  • Generous learning and development opportunities. 
  • Potential for tailored mentoring opportunities. 
  • Supportive working environment with a knowledgeable and friendly team. 

You will be part of the Regional Services Division which delivers ACON’s services and support across NSW. It’s an energetic team of people with a dedicated focus on improving the lives of LGBTQ+ people in regional areas. 

What’s the remuneration and working details? 

Newcastle Role (Full-Time): 

Salary (F-Time): $88,721.00 – $103,857 (Gross per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience. 

Location: ACON’s Islington (Newcastle) Office, with some flexible working from home arrangements possible. 

Hours: Full-Time (70 hours per fortnight). 

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including: 

  • Salary Packaging up to $30,000 gross up value (i.e., currently up to $15,899 tax free). 
  • Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period. 
  • Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.


Applications CloseApril 7, 2024
Job Board
Job CategoryPsychology & Counselling
Job FieldMental Health and Counselling
Employment BasisFull Time
LocationNewcastle & Hunter

Download Position Description


Professional Allied Health qualification (e.g. Psychology or Mental Health Accredited Social Worker) and current registration with appropriate professional body (e.g. AASW, AHPRA).

How to Apply

How can I find out more details and apply? 

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. 

We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse, migrant, and refugee backgrounds, and people of colour, people with disabilities, and people of all genders to apply. 

For more information on the roles, please contact Louise Dunne at or 02 4962 7700. 

If this sounds like the position and organisation you’ve been looking for, find out how to apply at 

All applications must include: 

  1. Your completed ACON Employment Application Form – with all the details filled in where requested; 
  2. Your Cover Letter outlining how you meet the Selection Criteria (max. 4 pages); and 
  3. Your Resume (max. 4 pages). 

Previous applicants need not apply

ACON Health Limited

ACON is Australia’s largest health promotion organisation specialising in community health, inclusion, and HIV responses for people of diverse sexualities and genders. Established in 1985, ACON works to create opportunities for people in our communities to live their healthiest lives. We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.