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All forms of essential service delivery should continue where possible. If your service has been significantly impacted by COVID-19, or you think it will be, and you may have difficulty meeting your contract requirements, speak to your contract manager about the developing situation and any contingency plans that may need to be put in place. We have assurances your usual funding arrangements should not be impacted, if there is a need to temporarily suspend or change some elements of your service in response to COVID-19.

If you receive a report of a client or staff member being infected, first contact your local Public Health Unit or call the state-wide number 1300 066 055 and follow the prompts.

If you have staff members that test positive for COVID-19, or are undergoing testing because they are considered at-risk, and this disrupts your staffing levels and service delivery, please contact your contract manager to discuss an appropriate response.