A NSW free from poverty and inequality

Templates and resources

These resources are specifically designed to be capacity building tools for the NSW social services sector. 

Listed here are media release templates, campaign letter templates and best practice guidelines on a variety of topics, from governance to management and more. 

See the latest resources below or browse by focus area.

Information sheet: Measurement and Evaluation - Glossary of terms

This is an alphabetical list, prepared by members of the Forum of Non Government Agencies (FONGA) to identify and explain many of the terms used when measurement and evaluation are talked about.

The Ins and Outs of Community and Business Partnership Programs

This paper was presented by Geraldine Skinner, Director of Community Business Partnerships in 2000 at an NCOSS Conference ‘The Business of Welfare’. It maintains its relevance.

Information sheet: Grievance and Complaint Processes

All organisations will need to handle complaints from time to time. These grievances or complaints can occur in a variety of forms and between various parties. Disputes can occur between staff, between staff and management, between management and management, between client and worker and vice versa. This information gives tips on how to effectively manage grievances or complaints.

Information sheet: Formal Collaboration and Governance

This information sheet explores some of the issues that need to be addressed for the effective governance of formal partnership arrangements between not for profit (NFP) organisations and outlines possible risks. 

Information sheet: Shared Services in the NGO Sector

The general purpose of shared services in the private and government sectors is to streamline functions, which are usually spread across an organisation or a number of organisations, into one business unit. The aim is to achieve cost savings, improve access to services, and concentrate specialist skills to improve efficiency, effectiveness and sustainability.

This information sheet looks at models of shared services and how to ensure it works as successfully as possible.

Information sheet: Working together: Resources

This information sheet provides a series of useful resources for orgnisations working together.

Information sheet: Working Together - Glossary of Key Legal Terms

This information sheet provides a series of useful legal definitions for orgnisations working together.

Information sheet: Protecting Your Organisation Against Fraud

Whilst fraud is a risk organisations cannot totally remove, it is possible to put in place strategies and procedures which lessen the likelihood of it occurring and if it does occur, reduce its impact.

Information sheet: Board Delegations

Where the Board has the power to engage in an activity, it can choose to delegate that responsibility to another party, to enable the organisation to operate effectively and efficiently, whilst functioning legally. This information provides some general principles for how the Board can delegate responsibility.

Information sheet: Addressing Poor Performance

Performance management is a significant part of every manager's job and dealing with poor performance is inevitable. This information sheet provides tips on how to deal efffectively with poor performance at the first signs of a problem.

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