A NSW free from poverty and inequality

Templates and resources

These resources are specifically designed to be capacity building tools for the NSW social services sector. 

Listed here are media release templates, campaign letter templates and best practice guidelines on a variety of topics, from governance to management and more. 

See the latest resources below or browse by focus area.

Information sheet: Board Delegations

Where the Board has the power to engage in an activity, it can choose to delegate that responsibility to another party, to enable the organisation to operate effectively and efficiently, whilst functioning legally. This information provides some general principles for how the Board can delegate responsibility.

Information sheet: Board performance review

This information sheet outlines principles for effective Board reviews and offers some practical information for Boards that seek to evaluate their efforts.

Information Sheet: Changes to the NSW Associations Incorporation legislation

In 2016, the NSW Parliament reviewed the Associations Incorporation Act 2009 (NSW) and made a number of amendments to the Act.  They have also replaced the 2010 Regulation with the Associations Incorporation Regulation 2016 (NSW).  This information sheet only applies to organisations that are already incorporated under NSW Associations legislation.  It outlines the changes and new requirements of both the Act and the Regulation that associations in NSW need to be aware of to ensure they are compliant with the legislation.

Information sheet: Disaster Readiness Resources

The following information and resources were developed in response to the Victorian bushfires in 2009.  They are designed to assist communities and the organisations working with them respond to emergency situations.

Information sheet: Ethical Frameworks: Code of Ethics and Conduct

Managing ethics in the workplace involves identifying and prioritising values to guide behaviours in the organisation. This can be achieved through the development of codes of ethics and conduct and associated policies and procedures.

Information sheet: Formal Collaboration and Governance

This information sheet explores some of the issues that need to be addressed for the effective governance of formal partnership arrangements between not for profit (NFP) organisations and outlines possible risks. 

Information sheet: Good governance

This fact sheet provides governance guidelines to assist NGOs to operate to high standards of governance so they are effective in achieving the goals of their organisation and ensuring proper accountability.

Information sheet: Grievance and Complaint Processes

All organisations will need to handle complaints from time to time. These grievances or complaints can occur in a variety of forms and between various parties. Disputes can occur between staff, between staff and management, between management and management, between client and worker and vice versa. This information gives tips on how to effectively manage grievances or complaints.

Information sheet: Job Evaluations

This fact sheet outlines several approaches to assessing positions within an organisation each with their own advantages and disadvantages.

Information sheet: Making Sense of Measurement and Evaluation

This is a quick guide, prepared by members of the Forum of Non Government Agencies (FONGA) to identify and explain many of the terms used when measurement and evaluation are talked about.

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