A NSW free from poverty and inequality

Templates and resources

These resources are specifically designed to be capacity building tools for the NSW social services sector. 

Listed here are media release templates, campaign letter templates and best practice guidelines on a variety of topics, from governance to management and more. 

See the latest resources below or browse by focus area.

A Quick Guide to Renegotiating Your Service Contract

NCOSS has drafted this guide to provide you with tips and reminders in the renegotiation of your service contract. Systemic issuessuch as inadequate indexation, alongside the pragmatic issues of increasing demand and stagnant funding will impact organisations’ economic sustainability if not factored into future service contracts. 

Read the full document here.

Bushfire Relief Assistance Resource

This resource is a living document and will be updated regularly.

Commissioning Q & A

Until the last five years the term commissioning was not well known in the NSW community sector. There was some knowledge of its use in the United Kingdom and New Zealand and the role it played in reforming their sectors but only a limited understanding of how it worked and its actual impact.

Its supporters maintain that commissioning will produce efficient, responsive and better quality services that are capable of driving improved outcomes for our clients and their communities.

Evacuation Planning Handbook

The Australian Institute for Disaster Resilience (AIDR) has recently published a revised Evacuation Planning Handbook. This free resource is a valuable tool for anyone involved in community services, or who may advocate for the interests of marginalised individuals or groups in the event of an evacuation.

Final Dates for the NCOSS/FAMS TEI Practice Workshops - Book Here!


Have you been to a TEI "Measuring Outcomes, and the Logic that supports it" Practice Workshop yet?

We have announced new training dates for September and October. 

Impacts of reduced indexation for community service organisations in 2019/20 State budget - Case Studies

Reduced Indexation rates will have dramatic consequences for the NSW social services sector. Some service providers will have to reduce the number of services they are able to provide, others will have to reduce their staff. Read their stories.

Information Sheet: Electronic Signatures

The use of electronic documents and signatures has become popular practice and it will only grow. While they offer convenience, the benefits have to be balanced against security concerns and ensure they are legally effective. This information sheet considers the issues and provides strategies to protect your digital signatures.

Information sheet: A Guide to Ethical Decision Making

Managing any organisation, either as a board member or manager, will require making decisions that have ethical components, some of which can be extremely complex.   Whilst laws set out the requirements for boards and organisations to operate correctly, ethical standards extend these legal requirements. It’s not just about ‘doing things right’ but ‘doing the right thing’.

Information sheet: Addressing Poor Performance

Performance management is a significant part of every manager's job and dealing with poor performance is inevitable. This information sheet provides tips on how to deal efffectively with poor performance at the first signs of a problem.

Information sheet: Attracting board members

Attracting skilled people onto boards is never easy. Here are some tips to getting the right mix of skills and passion on your board.

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