Learn to love complaints, it's free feedback. The simple advice is respond quickly, clearly and flexibly. The Victorian Ombudsman’s new good practice guide for complaints relating to human rights issues is designed to help state and local government agencies effectively deal with these complaints. However it is just as relevant to community service organisations.
Community Sector News
Using funding as a way to control advocacy is not just an issue in Australia. The Lobbying Act in the UK with associated and extensive red tape provisions is now being seen as requiring, at the very least, significant reform with one leading environmental group describing it as a “democratic car crash” David Crosbie , Community Council of Australia recommends Avoiding a Democratic Car Crash and fight for our right to advocate and defend democracy.
The Australian Human Rights Commission president Professor Gillian Triggs at Progress 2017 launched Defending democracy: Safeguarding independent community voices. At a time when the outcome from the review of the Deductible Gift Recipient tax status could be the silencing of the environmental movement, this report is very timely.
Collaboration can be more than just working together to meet each other’s needs – it can also provide an environment that enables creativity and more interesting solutions. Creative vs. Transactional Collaboration looks at the lessons from experiments in nonprofit innovation at 92Y.
Unleashing Social Sector Creativity with Design observes that “Innovations that truly make leaps are not easy. They require that organizations reorient their work so that it focuses on their overall impact goal, not just the individual beneficiary at the center of the innovation project. As a result, design-thinking methods, such as human-centered design, are helpful but not sufficient.
There’s a great public sector job going: a statutory appointment to lead a relatively new, award-winning independent regulator that enjoys strong support from a fiercely loyal group of key stakeholders. An ability to fill the incumbent’s big shoes and maintain that stakeholder support will be highly regarded. Must be available to start in October. Statutory commissioner wanted; stakeholder relations experience essential
The search for the secret sauce for innovation culture. "Have you ever wondered what makes some organisations innovative while others use the best available techniques and advice but just can’t make it stick?
The Tax Deductible Gift Recipient Reform Opportunities paper was released by the Australian Treasury on 15 June. It includes a number of reforms which are positive including an increased role for the ACNC whereby all DGRs could be required to be charities registered and regulated by the ACNC. However, there are also recommendations that focus on charities engagement in advocacy activities.
We often talk about having the right people on our boards but who should be there? What skills are essential? The importance of a board skills matrix provides a framework to clarify the thinking of your board and have a conversation on who you need at your board table.
Innovation in the workplace is highly sort after, particularly at the moment, so What happens when you innovate for the ‘wrong’ reasons? According to OECD innovation specialist Alex Roberts, nothing really bad, and “at least engaging with innovation may start people or organisations down a path to a more sophisticated innovation approach driven by higher order motivations.” Roberts looks at why we innovate and the benefits that can arise from innovation.