Designed by the Social Innovation Council, the NGO Benchmarking model went live last week after public consultations earlier in the year. NGOs have six weeks to complete a voluntary self-assessment starting on 21 August 2017. The model is a self-assessment tool that aims to help NGOs deliver efficient, high quality and innovative programs and services. Under the model, NGOs can self-assess against core customer-centred service delivery capabilities and access resources and training to support their continuous improvement. The next four months will see NGOs using, testing and providing important feedback, which will inform how the model is used in future.
Participation in stage one means that your organisation will:
- benefit from the insights gained through the self-assessment process (we’ve heard from NGOs that they are using this information to guide their strategic plans and professional development programs)
- access the resource library – its includes a sample of resources on customer-centric service delivery, governance, outcomes measurement etc
- be eligible to attend a free training opportunity in October 2017 (we’re finalising the training program now but focus will be on commissioning for outcomes, outcomes measurement or design thinking)
- provide feedback on how your organisation, and the broader NGOs sector, wants to use the NGO Benchmarking Model from 2018 onwards.
FAQs about the benchmarking tool: https://www.procurepoint.nsw.gov.au/system/files/documents/faqs_ngo_benchmarking_model_0.pdf