Official Community Visitor (OCV)

Official Community Visitor

Applications Closing: Sunday, February 9, 2020 - 23:59

Official Community Visitor (OCV)

Salary: Part-time/Sessional work - $29.88 per hour, plus expenses

The OCV role: OCVs are statutory appointees of the NSW Minister for Families, Communities and Disability Services under the Ageing and Disability Commissioner Act 2019 and the Community Services (Complaints, Reviews and Monitoring) Act 1993.

OCVs visit most supported accommodation services for children and young people in residential out-of-home care (OOHC), adults with disability, and people living in assisted boarding houses, throughout NSW. OCVs speak with residents and staff, review records, and identify and raise issues affecting residents. They provide a voice to those living in supported accommodation who may be unable to speak up and raise issues of concern on their own behalf. The OCV role is generally one of local resolution in the first instance, by bringing issues of concern to the attention of the service provider on behalf of residents.  

OCVs are not case workers, complaint handlers or auditors. They play a critical role in undertaking mainly unannounced visits, seeing what is happening for individual residents and raising issues of concern.

The work is part-time and visiting hours are variable (between 15–40 hrs per month). Most OCV visiting work is undertaken in the evening and on weekends.

OCVs are allocated services to visit within the geographic area in which they live. Please see the Job Notes section below for the areas we are looking to recruit in.

Selection Criteria Notes: When preparing your application, your written application must stand on its merits. If you do not demonstrate how you meet the selection criteria for the position you will not proceed through the selection process. The completeness and relevance of your application will determine whether or not you are called for an interview.

Applications to:   Apply online at https://iworkfor.nsw.gov.au/

Details
Category: Community Development
Field: Disability, Family, Children and Youth, Community
Employment basis: Part-time
Salary Range: $35,000-$50,000
Job Location: Northern Beaches, Northern Sydney, Central West NSW, Far North Coast NSW, Southern Tablelands
About us

OCVs are statutory appointees of the NSW Minister for Families, Communities and Disability Services under the Ageing and Disability Commissioner Act 2019 and the Community Services (Complaints, Reviews and Monitoring) Act 1993.

OCVs bring a fresh pair of eyes to situations and provide a voice to those living in supported accommodation who may be unable to speak up and raise issues of concern on their own behalf. OCVs seek to apply a ‘community standard’ and look at what is reasonable.

The OCV role is generally one of local resolution in the first instance, by bringing issues of concern to the attention of the service provider. OCVs document issues in a visit report, which they must complete after each visit. Through these reports, OCVs inform the service provider about particular issues they have identified during their visit, and seek information and advice from the service provider about the issues, and the actions that are being taken to resolve them.

Position details
Essential Selection Criteria:

•    Excellent oral and written communication skills, including an ability to communicate with people with disability, children and young people, and staff at all levels.  
•    Knowledge of issues relating to the needs, interests and rights of children and young people, and people with disability living in supported accommodation.
•    High level analytical skills and an ability to identify issues requiring resolution. 
•    Experience in complaints handling and/or problem solving. 
•    Ability to work independently, plan and prioritise tasks and issues. 
•    Be able to work 15 – 40 hours per month with a schedule of regular visiting.
•    Ability to undertake travel (regional travel or throughout Sydney metropolitan area, dependent on the geographic area you live in) and be flexible in working hours, including having access to a car and mainly working after hours and on weekends.

Other Information:

Job Notes:
There are a number of OCV positions available in the following areas to visit adults with disability in supported accommodation, and children and young people living in OOHC: 
•    Sydney metro – northern suburbs and northern beaches
•    Far North Coast
•    Southern Tablelands
•    Central West
 

Position Description: Download position description
Contact details
Contact Name: Katerina Paneras
Contact Email: katerina.paneras@adc.nsw.gov.au
Contact Phone: 9407 1831
How to apply

Applicants must attach a statement of claim demonstrating how they meet each of the selection criteria in addition to their resume and contact details of two referees, to be considered for the position. 

An eligibility list may be created for future vacancies. Recommended applicants will be subject to security vetting which will include a criminal records check, the requirement of a current working with children check and provision of a statement as to certain personal particulars.

Please submit your application online. If you experience technical difficulties when submitting your application, please contact ‘I Work for NSW’ on tel: 1800 562 679.

The NSW Ageing and Disability Commission is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, people of Aboriginal and/or Torres Strait Islander background, LGBTI+ and other diversity groups.

The NSW Ageing and Disability Commission encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.

Information packages:    OCV Information Package
Job Inquiries:                      Katerina Paneras (02) 9407 1831
Applications to:                 Apply online at https://iworkfor.nsw.gov.au/
 

Applications close on Sunday 9 February 2020

LATE APPLICATIONS WILL NOT BE ACCEPTED
 

Date posted: 13 January 2020

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