Community Engagement Coordinator

Southern Metropolitan Cemeteries Land Manager

About the Role

The new role of Community Engagement Coordinator will lead the development and implementation of contemporary community engagement as part of the successful planning and delivery of a portfolio of SMCNSW projects and services.

As Community Engagement Coordinator you will be responsible for championing the development, implementation and delivery of SMCNSW’s Community Engagement Strategy and hold key responsibility in building and accomplishing sound practice in community engagement and communications with internal and external partners to support the delivery of quality community engagement that meets community expectation.

Your core responsibilities will include;

  • Ensuring community stakeholder engagement in support of SMCNSW strategic plans and operations and to align services with the needs of the local communities which access and use our memorial parks
  • Providing strategic planning, advice and support on community engagement and communication strategies for a variety of projects and initiatives, in partnership with internal and external stakeholders.
  • Establishing key relationships and partnerships with SMCNSW stakeholders; communities, religious and cultural groups, offices of Members of Parliament and local councils and other interest groups
  • Research and prepare briefs on community engagement requirements and resourcing to assist with preparation of project proposals
  • Evaluating existing communications and engagement activities, projects and initiatives and identifying and then implementing new ideas and innovations to improve community engagement and communications practices of SMCNSW; furthermore, assessing and reporting on their viability and alignment with the community engagement strategies
  • Communication with key stakeholders and community members to assist in the consultation process pertaining to SMCNSW projects and; addressing project related complaints and concerns
  • Attending community engagement events such as forums and public meetings as an SMCNSW representative as required
  • Collating and analysing feedback and submissions; and reporting on stakeholder and community feedback
  • Support management in developing a governance process to achieve the best possible community/network outcomes

While your home base will be at one location, you will be expected to split your time equally across Matraville and Sutherland sites.


About You

You will be experienced in developing Community Engagement Strategies and have superior relationship building and influencing skills.

You will also have:

  • Tertiary Qualifications in Communications, Public Relations, Community Engagement or related discipline
  • Minimum of 5 years’ experience in a Community Engagement/Development position
  • Proven experience in the development and management of communication and engagement strategies and plans ensuring deadlines, budgets and organisational priorities are met
  • High level cross-cultural awareness, sensitivity and experience working with various cultural, religious and language groups, including Aboriginal communities
  • An understanding of the challenges that impact upon positive and authentic engagement with diverse communities
  • Demonstrated experience in planning and managing resources and time frames to ensure the successful communication of project activities and impacts
  • Analytical skills with experience obtaining and interpreting information, data and research to inform strategic and operational directions relating to community engagement
  • Outstanding networking skills and experience building and maintaining partnerships with key partners and stakeholders
  • Excellent written and verbal communication skills to research, write, proofread and present for a range of projects and audiences
  • High level cross cultural awareness and sensitivity and a contemporary attitude towards various cultural and religious backgrounds
  • Self-starter, high level of initiative, proven proactive thinker
  • Capacity to manage competing deadlines, prioritise workload appropriately and work in a flexible manner.
  • Commitment to achieving positive outcomes
  • Effective project management skills
  • Current Drivers Licence
  • Certificate in Public Participation or willingness to obtain.


What's in it for you?

This is a varied and challenging role where you will have ownership of the Community Engagement Strategy and play a key role in shaping the community culture of our organisation. The role is highly autonomous but will work within a close knit team. You will be rewarded with a competitive salary, supportive and flexible working environment and be able to make a huge impact on community engagement practices and outcomes of the organisation. 


Category: Media, Communications & Marketing, Operations & Risk Management, Project Management & Strategy
Field: Community, Management and Operations
Employment basis: Full-time
Salary Range: $90,001+
Job Location: Eastern Suburbs, Sutherland Shire
About us

Southern Metropolitan Cemeteries New South Wales (SMCNSW) is a community based organisation committed to serving the needs of our communities. Formed in March 2012, SMCNSW is responsible for the care and maintenance of Woronora Memorial Park (established in 1895) and Eastern Suburbs Memorial Park (established in 1893) and providing memorial services to the community.

Our commitment to professional, personalised care, new thinking, modern sustainable burials, innovative memorials for ashes and special memories makes SMCNSW a leading provider of services to honour and celebrate your loved one’s life.


Position details

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    Desirable Selection Criteria:

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    Other Information:

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    Contact details
    Contact Name: Natalie Kang
    Contact Email:
    How to apply


    To apply, please submit your resume with a covering letter outlining your interest and suitability for this role to,au

    Shortlisted candidates will be required to undertake pre-employment medical checks (including drug and alcohol testing) and a National Criminal Record Check.


    Date posted: 08 January 2020

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