Intake & Referral officer

Penrith Women's Health Centre

Applications Closing: Tuesday, December 3, 2019 - 17:00

Domestic and family violence worker in Western Sydney WDVCAS provides information and referrals, safety assessments, case coordination, court assistance and court advocacy to WDVCAS clients.  We work in partnership with NSW Police, local courts, legal representatives and referral agencies to ensure safety and support for women who are experiencing domestic violence.   We assist women at Penrith and Mt Druitt Local Courts in relation to AVOs and related charge matters.  

Intake and Referral Officers exercise a high-level of expertise to provide accessible and relevant services to women and children.

Category: Social Work
Field: Women
Employment basis: Full-time, Contract
Job Location: Western Sydney
About us

Penrith Women's Health Centre is a not for profit organisation providing services for women within a feminist context that recognises the social, environmental, physical, emotional and cultural factors that influence women’s health and wellbeing.  We provide a diverse range of services: counselling, women’s health clinics, complementary medicines, domestic violence services, therapeutic/personal development groups and a wide range of health promotion and community development projects - often in partnership with other services in our area.  

Position details

Tertiary qualifications and  a minimum of 2 years’ experience in social work, community welfare, criminal justice and/or equivalent experience working in the domestic violence sector; 

Essential Selection Criteria:

•    Tertiary qualifications and  a minimum of 2 years’ experience in social work, community welfare, criminal justice and/or equivalent experience working in the domestic violence sector; 
•       Knowledge and understanding of the dynamics, complexities, and consequences ;
•       Knowledge of the criminal justice response to domestic violence in NSW, including ADVO applications and criminal prosecutions and related legal matters such as care and protection, migration and victim’s compensation issues;
•    Demonstrated ability to engage effectively with clients in crisis and provide appropriate trauma-informed  support;
•    Demonstrated ability in building networks and partnerships;
•     Excellent communication skills, particularly in negotiation, advocacy, and conflict resolution;
•    Sound organisational and administrative skills, and ability to work independently and within a team; 
•    Demonstrated understanding of the particular needs of and challenges faced by clients from diverse communities, especially ATSI and CALD clients;  
•    Demonstrated ability to work effectively with interpreter services and other support services
•    Ability to deliver services in accordance with the Western Sydney WDVCAS Service Agreement, WDVCAP Principals, Policies and Standards and operational documents;

Desirable Selection Criteria:

•    The ability to work collaboratively in strengths-based, trauma-informed framework with our client groups;
•    Knowledge and understanding of Legal Aid NSW policies in relation to grants of legal aid for people in domestic and family violence matters;
•    Local knowledge of Western Sydney and its community services networks;
•    Current driver’s license
•    Comprehensively Insured vehicle and capacity to use own vehicle for work purposes

Other Information:

Applicants should have a commitment to empowering women and children affected by domestic and family violence and have demonstrated the ability to engage effectively with clients in crisis.

This role is remunerated at Level 5 for Social, Community, Home Care and Disability Services Industry Award 2010.  The specific level of remuneration is dependent on the worker’s experience.  

This position is open to female applicants only as a genuine occupational qualification for this position under .31s of the Anti-Discrimination Act 1977 (NSW).

Women who are Aboriginal, mature aged, LGBQTI, Women with disabilities or Women from CALD background are encouraged to apply. 

Position Description: Download position description
Contact details
Contact Name: Cheryl Alexander
Contact Email:
Contact Phone: 47315098
How to apply

Your application should include a covering letter and resume.  The covering letter needs to state:
•    the position you are applying for 
•    your current contact details
•    contact details for 2 professional referees (at least one current)

Response to ALL of the essential and desirable criteria and include how your skills and experience relate.

Your resume should detail your employment history and include a brief statement of duties and or key achievements for previous roles, your education history.

You may submit your application by
Post:    Cheryl Alexander,  PO Box 4094 Penrith Plaza Penrith 2750; or

All applications MUST address the selection criteria contained in the application pack to be considered for the position. The successful applicant will be required to undertake suitability checks and a probationary period.

Contact person:  If you have any further questions, please contact Cheryl Alexander on 4731 5098 or   

Applications close by COD  3 December 2019.  

Date posted: 18 November 2019

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