Intake, Referral & Court Advocacy Officer
Molonglo Support Services Ltd
The Intake, Referral and Court Advocacy Officer reports directly to the SEWDVCAS Coordinator and assists with the overall administration and coordination of the Local Coordination Point responsibilities; at court provides information, assistance, referrals and court advocacy to SEWDVCAS clients and; in partnership with other team members, an effective, streamlined service based on human rights principles.
- Engaging effectively with clients in crisis:
- Accepting referrals and contacting clients in a timely and appropriate manner to offer a service, such as information, support, court advocacy
- Conducting threat assessments with clients to ascertain current risk status and providing safety planning with clients to address their immediate safety needs
- Ensure the safety of SEWDVCAS clients at court, obtain copies of orders and other notices from the court staff on behalf of clients, as required
- Making warm referrals to a range of agencies and services to assist clients with their ongoing needs, such as counselling, legal advice and representation, accommodation
- Developing and maintaining strong working relationships with the SEWDVCAS team and key partners such as NSW Police Force, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services
- Complying with the Safety Action Meeting Practice Manual, the Central Referral Point User Guide and the Domestic and Family Violence Information Sharing Protocol
- Liaising with the Safety Action Meeting Coordinator regarding clients at serious threat to ensure these clients are placed on the agenda for the next Safety Action Meeting
- Attending or assisting with a Safety Action Meeting, in the absence of the Safety Action Meeting Coordinator, or if required
- Fulfilling data entry and reporting requirements in line with the SEWDVCAS Service Agreement, WDVCAP Principles, Polices and Standards and operational documents
- Adhere to policies and procedures of the WDVCAP’s Policy Manual and those of Molonglo Support Services
- Undergo mandatory training which may involve travel to Sydney or another area
- Under the direction of the Coordinator, undertake a variety of tasks in relation to SEWDVCAS.