Intake, Referral & Court Advocacy Officer

Molonglo Support Services Ltd

Applications Closing: Sunday, September 22, 2019 - 17:00

The Intake, Referral and Court Advocacy Officer reports directly to the SEWDVCAS Coordinator and assists with the overall administration and coordination of the Local Coordination Point responsibilities; at court provides information, assistance, referrals and court advocacy to SEWDVCAS clients and; in partnership with other team members, an effective, streamlined service based on human rights principles.



  • Engaging effectively with clients in crisis:
    • Accepting referrals and contacting clients in a timely and appropriate manner to offer a service, such as information, support, court advocacy
    • Conducting threat assessments with clients to ascertain current risk status and providing safety planning with clients to address their immediate safety needs
    • Ensure the safety of SEWDVCAS clients at court, obtain copies of orders and other notices from the court staff on behalf of clients, as required
  • Making warm referrals to a range of agencies and services to assist clients with their ongoing needs, such as counselling, legal advice and representation, accommodation
  • Developing and maintaining strong working relationships with the SEWDVCAS team and key partners such as NSW Police Force, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services
  • Complying with the Safety Action Meeting Practice Manual, the Central Referral Point User Guide and the Domestic and Family Violence Information Sharing Protocol
  • Liaising with the Safety Action Meeting Coordinator regarding clients at serious threat to ensure these clients are placed on the agenda for the next Safety Action Meeting
  • Attending or assisting with a Safety Action Meeting, in the absence of the Safety Action Meeting Coordinator, or if required
  • Fulfilling data entry and reporting requirements in line with the SEWDVCAS Service Agreement, WDVCAP Principles, Polices and Standards and operational documents
  • Adhere to policies and procedures of the WDVCAP’s Policy Manual and those of Molonglo Support Services
  • Undergo mandatory training which may involve travel to Sydney or another area
  • Under the direction of the Coordinator, undertake a variety of tasks in relation to SEWDVCAS.
Category: Care & Support Work
Field: Community
Employment basis: Part-time
Job Location: Southern Tablelands
About us

Molonglo Support Services is a not-for-profit community based organisation providing holistic domestic violence and homelessness support services, which has operated in Queanbeyan/Palerang and the region for over 40 years. 

Our mission is to ensure safety and stability for people experiencing difficulties due to homelessness, domestic violence, poverty and discrimination; providing accommodation, early intervention, outreach, crisis support and court advocacy.

Position details
  • A minimum of a Community Services Cert IV.  Post-secondary studies in welfare, social work, psychology, social welfare desirable but not essential
  • Minimum of 2 years’ experience working in the domestic violence sector and/or program or similar program
Essential Selection Criteria:
  • Excellent communication and interpersonal skills particularly in negotiation, advocacy and ability to provide telephone crisis support
  • Ability to engage effectively with women experiencing domestic violence and a good understanding of the particular needs of and challenges they face
  • Ability to engage effectively with clients from diverse communities, such as rural, Aboriginal and Torres Strait Islander clients and CALD clients
  • Demonstrated understanding of the dynamics and complexities of social/welfare consequences of domestic violence
  • Demonstrated ability to work productively and collaboratively within a small team environment
  • Some understanding of the criminal justice response to domestic violence including Apprehended Domestic Violence Order (ADVO) applications and criminal prosecutions and related matters such as family law, care and protection, migration and victim’s compensation issues
  • Commitment to and understanding of human rights and feminist principles.
Other Information:
  • NSW Driver’s Licence and own vehicle is required;
  • Ability to travel to all courts covered by South Eastern WDVCAS where required;
  • Must have a successful Working With Children Check upon commencement;
  • Pre-employment screening, including a National Criminal Record Check, will be undertaken.

Being a woman is a genuine qualification for this position under Section31 of the NSW Anti-Discrimination Act 1977.

Position Description: Download position description
Contact details
Contact Name: Julie Hathaway
Contact Email:
Contact Phone: 02 6299 3835
How to apply

If you would like further information and/or the selection criteria emailed to you please call 02 6299 3835 or email

Date posted: 05 September 2019

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