Shelter Manager

Women's Community Shelters

Applications Closing: Friday, August 30, 2019 - 17:00

The purpose of the Shelter Manager position is to:

  • Manage and coordinate the provision of service from a case management perspective to the women accessing the Parramatta Womens Shelter.
  • Supervise, support and develop the staff team and oversee volunteers.
  • Report to and resource the Parramatta Womens Shelter Board.
  • Work collaboratively with the Parramatta Womens Shelter Board in the management of the office and administration of the service.
  • Develop and maintain links and referral pathways with accommodation and housing services, other relevant services and the community.
  • Aim to develop and maintain a service of quality that is a place of safety, security, comfort and confidentiality for clients.
Category: Care & Support Work, Leadership and Management
Field: Housing & Homelessness
Employment basis: Full-time
Salary Range: $90,001+
Job Location: Western Sydney
About us

Parramatta Women’s Shelter is a charitable, non-profit organisation supporting homeless women in the Parramatta area. 

We provide a safe haven for women who – due to physical, emotional or sexual abuse, family breakdown, financial strife, domestic violence, mental health issues or lack of affordable housing – are homeless. We provide case management and support to the women and their children (if applicable).

The Shelter Manager will work with the Board in the operation and management of the service and management of day-to-day operations on an ongoing basis. The Shelter Manager will participate in service development and implementation, in order to have a lasting impact on the lives of homeless women.

Position details

Relevant tertiary qualifications and/or equivalent years in experience in a similar role.

Essential Selection Criteria:
  • Experience leading or managing a female-focused crisis, transitional accommodation or housing service
  • A developed understanding of current issues in women's homelessness, including current practices in the NSW context of responses to domestic and family violence
  • A sound and developed understanding of the principles of case-management, trauma-informed care and client-centric approaches in the context of women's services
  • 5 years + and recent experience in managing staff, including professional development and supervision
  • Exceptional written and oral communications skills, including the ability to lead and influence
  • Demonstrated ability to work constructively and collaboratively with a variety of stakeholders, including the Parramatta Womens Shelter Board, staff, clients, local service and community partners, the government and NGO sectors
  • Capacity to assist in building strategic direction for the service
  • Ability to think creatively and drive innovative solutions and practices
  • An understanding of access, equity, diversity and Work Health and Safety principles and the ability to deliver a non-judgemental and supportive service to clients
  • Sound computer skills, including Microsoft Office and case-management software
  • Current NSW Driver's License
  • Ability to attend to on-call matters and supporter events out of normal office hours
Desirable Selection Criteria:
  • Experience in managing clients with mental health issues & knowledge of referral pathways and procedures
  • Knowledge and understanding of funding streams, including community fundraising
Other Information:

Our services are provided only to women. We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and sections 30 of the Sex Discrimination Act 1984 (Cth).

Contact details
Contact Name: Lieske Dowd
Contact Email:
Contact Phone: 02 9539 6859
How to apply

Please submit a covering letter, addressing all essential criteria, with your CV to:

Lieske Dowd

Shelter Network Manager

Date posted: 08 August 2019

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