T3 Complex Case Manager

CORE Community Services Ltd

Applications Closing: Monday, August 12, 2019 - 17:00

We have an exciting opportunity for an experienced Case Manager to join CORE Community Service based in South Western Sydney.

The T3 Complex Case Manager position will report to the Multicultural Communities Service Manager, this role is responsible for providing holistic case management support to newly arrived humanitarian entrants with complex needs who have been approved for Tier 3 services to facilitate effective, sustainable settlement in Australia.

Category: Administration & Support, Care & Support Work, Community Development, Social Work
Field: Advocacy, Information & Campaigns, Family, Children and Youth, Multiculturalism & Diversity, Women, Community
Employment basis: Part-time
Salary Range: $66,000-$80,000
Job Location: South West Sydney
About us

CORE Community Services is a not-for-profit community organisation that has been operating in South West Sydney for 40 years. We deliver a wide range of services, activities and programs across five key service areas - Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care and Community Engagement.

Position details
Essential Selection Criteria:
  • Bachelor of Social Work or Bachelor of Psychology or Bachelor of Psychological Science.
  • At least 2 years’ experience of complex case management supporting clients with complex needs.
  • Demonstrated experience supporting clients through a wide range of client crises (e.g. family violence, homelessness, child protection, acute mental illness etc.
  • Strong background in conducting needs assessment with clients.
  • Extensive experience developing and reviewing case plans.
  • Demonstrated experience meeting KPIs despite competing demands and time restrictions.
  • Demonstrated ability to adhere to quality standards and compliance requirements and follow internal and Departmental policies and procedures.
  • Demonstrated experience in working with databases, spreadsheets and Microsoft Office applications.
  • Demonstrated experience in working with culturally and linguistically diverse communities, particularly humanitarian entrants and people of refugee background.
  • Demonstrated experience in supporting client(s) with disability met.
  • Ability to build rapport and trust with client group.
  • Ability to work under pressure - Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity).
  • Time management skills (being able to coordinate daily, weekly and monthly activities).
  • Ability to manage relationships with internal and external stakeholders.
  • Knowledge and understanding of refugee settlement process.
  • High level of written and verbal English skills.
  • Current NSW drivers licence required.
  • Successfully Undertake a National Police Check.
  • Current Working with Children’s Check
Desirable Selection Criteria:
  • Complex case management experience.
  • Knowledge of Complex Case Service (CCS).
Other Information:


You will be required to clear probity checks including National Criminal History Check, NSW Working With Children Check, hold a NSW Driver’s License and have working rights in Australia.

Contact details
Contact Name: Human Resources
Contact Email: recruitment@corecs.org.au
Contact Phone: 0297270477
How to apply

Please email your covering letter, CV, and a statement addressing each of the Selection Criteria to recruitment@corecs.org.au.

Date posted: 12 July 2019

Follow NCOSS - NSW Council of Social Service on: