Manager of Capacity Building Team

Multicultural Disability Advocacy Association Of NSW

Applications Closing: Sunday, May 12, 2019 - 17:00

The Manager of Capacity Building Team will lead and inspire a team of individual advocates and support coordination officers.  The role is to get a fairer deal for people from diverse backgrounds with disability and their families.


The Manager creates ongoing opportunities to benefit consumers from diverse backgrounds with disability, e.g. by delivering advocacy, support coordination, community engagement forums and ongoing staff training.  


The Manager establishes good working relationships with consumers, members, staff and other stakeholders.

Category: Executive & Senior Management
Field: Advocacy, Information & Campaigns
Employment basis: Full-time
Job Location: Inner West Sydney
About us

The Multicultural Disability Advocacy Association (MDAA) is the leading NSW advocacy agency for people from non-English speaking (NESB) and culturally and linguistically diverse backgrounds with disability and their families/friends. MDAA, a peak body working for social justice and its vision is to create a community where everyone, regardless of background or disability, feels welcome, included and supported.

Position details
Essential Selection Criteria:


  1. Relevant tertiary qualifications or equivalent experience in advocating for people's rights
  2. Strong knowledge of the disability sector including disability advocacy, NDIS and support coordination, government and non-government organisations, and relevant legislation/regulations
  3. Demonstrated experience in the supervision and management of staff
  4. Ability to train, monitor and evaluate advocacy work and support coordination
  5. Demonstrated high-level interpersonal skills, including the capacity to communicate and

work effectively with people from diverse backgrounds, conflict resolution and mediation skills

  1. Ability to exercise sound judgment and make independent decisions
  2. Must have strong written communication skills and strong analytical and problem-solving skills
Desirable Selection Criteria:


  • Ability to identify and address systemic issues
  • IT proficiency
  • Understanding of and commitment to social justice  
  • Community development and networking or management of people
Other Information:

Your major responsibilities will include:

  • Manage the day to day delivery of disability advocacy and support coordination services including managing NDIS payment request charges for support coordination
  • Supervise and support team work (face to face, teleconference, videoconference, and travel to regional offices)
  • Work with Intake Officer to monitor the intake of new consumers
  • Allocate new consumers to team including advocacy and/or support coordination and monitor caseload
  • Maintain the quality assurance and continuous improvement by undertaking regular reviews of correspondence, file reviews, performance reviews and regular supervision
  • Provide team with ongoing training to ensure skills, experience and knowledge continues to grow and expand
  • Assist with recruitment and induction of staff
  • Provide case advice and assistance in complex or ethically difficult cases
  • Review and update the training Manual/procedures at least annually
  • Work closely with the Executive Officer to prepare for third party verification audits
  • Work closely with the Executive Officer to ensure operational systems work smoothly and meet the needs of clients and advocacy staff (e.g. Admin support, Cm6, intake system)
  • Manage delivery of capacity building to community including consumer forums
  • Monitor client feedback and complaints in accordance with MDAA policy and procedure
  • Assist team to research, identify, prioritise, plan and monitor work
Contact details
Contact Name: Susan Laguna
Contact Email:
Contact Phone: 02 9891 6400
How to apply

Applicants must address all of the selection criteria.  Send your application to:

Confidential, Susan Laguna

PO Box 884, Granville NSW 2142 or, MDAA

Date posted: 11 April 2019

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