Family Advisor

Job Reference No:


Reference No: RANSW369

Relationships Australia NSW (Big Splash on behalf of RANSW)

  • A fantastic opportunity to join the existing team of Family Advisors
  • Leading Not For Profit Organisation
  • Part time - 4 days per week role
  • Based in Macquarie Park
  • Salary packaging available

Relationships Australia NSW (RANSW) believes everyone is entitled to positive, supportive and healthy relationships. Our work is centred on building strong family relationships and community connections. As a leading independent non-profit organisation, we focus on those in greatest need, and we conduct our work with respect for difference and social inclusiveness.

We have an opportunity for a highly motivated and innovative Family Advisor to join our team. This position is based in our Macquarie Park Centre. If you have a background working with families with complex needs and including separation, and have a passion for making a positive social impact through the work you do, this could be the right role for you.

About the role:

Some of the responsibilities of the successful candidate will include:

  • Providing professional telephone and face-to-face client services including;
    • engaging clients,
    • providing needs assessments,
    • referral to appropriate services
    • case management
    • client advocacy
  • Assisting in the facilitation of parent educational groups and seminars;
  • Participating in community events and interagency meetings;
  • Being part of a tight-knit dedicated team of Family Advisors and Family Dispute Resolution Practitioners who deliver quality services to families with complex needs and those who require post separation services.


About the successful candidate

This is a part time position working 4 days per week. Some afterhours work will be required for this position.

The successful candidate will have:

  • A degree or diploma in social work, counselling, psychology, welfare, or health related services;
  • Experience in the human services environment, working directly with clients (families and children) who may be experiencing significant crises, domestic violence, or separation;
  • Demonstrable skills in client assessment, engagement, and awareness of issues relating to client safety, confidentiality, and the requirements of relevant legislation (Care and Protection of Children Act, Family Law Act, and Privacy Act).
  • Understanding of domestic violence and child protection;
  • Knowledge of relevant legislation - Awareness of legislation relevant to the position such as the Care and Protection of Children Act, Family Law Act, and Privacy Act;
  • Understanding of families and children - A broad understanding of children's development, the needs and issues faced by children, and their families, who face crises, domestic violence, child protection matters, family separation and/or other family disruptions, as well as ways to assist clients to address these issues;
  • Proficiency in the use of IT for data entry, record keeping, and communication;
  • Skills in the use of information technology, including Microsoft Office applications as well as databases for communication and social collaboration, referral, and data collection;
  • Experience and ability to work as a collegial member of a team, sharing information proactively;
  • Excellent written/verbal skills (a basic level of counselling skills will be well regarded);
Category: Psychology & Counselling
Field: Community
Employment basis: Part-time
Job Location: Western Sydney
How to apply

How to Apply

Candidates MUST apply online and answer the role selection criteria's. For more information about the role and to apply, click on the link below:

RANSW is an Equal Opportunity Employer. Aboriginal Australians are encouraged to apply. Through our Reconciliation Action Plan (RAP), we aim to drive greater equality by practical actions to increase employment opportunities, and build strong and respectful relationships between Aboriginal and non-Aboriginal Australians. RANSW's RAP can be found at:

RANSW recognises the importance of a healthy work-life balance. We work hard to promote a supportive work environment and we have a strong focus on professional development. We offer a range of benefits including salary packaging that provides significant tax-free benefits.


Date posted: 20 February 2019

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