Intake and Referral Officer (IRO)

Burwood Community Welfare Services

Applications Closing: Friday, February 22, 2019 - 16:00
  • Full-time x 1 positions available.
  • Part time x 2 (21 hours each)

Burwood Community Welfare Services. Inc auspices the Burwood Women’s Domestic Violence Court Advocacy Service (WDVCAS). The Intake and Referral Officer (IRO) assists the WDVCAS Coordinator and Safety Action Meeting (SAM) Coordinator in the overall administration and coordination of the LCP to the Intake and Referral Officer (IRO) assists the service in the day to day responses to referrals received and court advocacy for clients.

Reporting directly to the WDVCAS Coordinator, the IRO works in partnership with other WDVCAS workers to provide clients with an effective, streamlined service.

About us

Be part of a vital service that makes a real difference to women’s lives and children’s wellbeing. Burwood Community Welfare Services Inc. has a long history of delivering quality services in the community, with an emphasis on women and children from culturally and linguistically diverse backgrounds.

Essential Criteria

  • Relevant tertiary qualifications in social work, community welfare and/or equivalent experience working in the domestic violence sector;
  • Demonstrated understanding of the dynamics, complexities and legal and social welfare consequences of domestic violence;
  • Demonstrated understanding of the criminal justice response to domestic violence including Apprehended Domestic Violence Order (ADVO) applications and criminal prosecutions and related legal matters such as family law, care and protection, migration and victim’s compensation issues;
  • Demonstrated ability to establish and maintain professional working relationships with key stakeholders and relevant agency personnel;
  • Demonstrated understanding of the particular needs of and challenges faced by clients from diverse communities, especially ATSI and CALD clients;
  • Ability to deliver services in accordance with the WDVCAS Service Agreement, WDVCAP Principles, Policies and Standards and other operational documents;
  • Sound organisational and administrative and management skills;
  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution;
  • Ability to develop and implement service delivery strategies aimed at ensuring the  relevance, accessibility and responsiveness of Local Coordination Point services to a diverse  range of women and children;
  • Knowledge of and an ability to work effectively with interpreter services;
  • NSW Driver’s License and access to a car.

Desirable Criteria:

  • Experience in working with trauma informed framework and the impact of Domestic Violence on Children
  • Knowledge of appropriate referral agencies in service area.

Other Information:

The successful applicant will benefit from excellent ongoing professional development opportunities and a flexible family-friendly working environment.


The position is accountable to the WDVCAS Coordinator.



Category: Social Work
Field: Women, Community
Employment basis: Full-time, Part-time
Job Location: Inner West Sydney
Contact details
Contact Name: Melissa
Contact Email:
Contact Phone: 9744 1866
How to apply

Please email Melissa for a job application pack.

To apply for this position applicants must provide:

  • A response to the Selection Criteria
  • A resume detailing qualifications and experience suitable to the position including a cover letter.

Email all enquiries and applications to:

All applications MUST address the selection criteria contained in the application pack to be considered for the position.

The successful applicant will be required to undertake suitability checks and a probationary period.

Being a woman is a genuine occupational qualification under Section 31 of the NSW Anti- Discrimination Act.   Women who are Aboriginal, mature aged, LGBQTI, Women with disabilities or Women from CALD background are encouraged to apply.

Applications must be received by Friday, February 22nd, 2019 - 16:00


Date posted: 04 February 2019

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