General Manager (Operations Manager) (PT)

2Connect Youth & Community

Applications Closing: Friday, February 22, 2019 - 17:00

2Connect Youth & Community is:

  • An Internationally accredited and Award winning not-for-profit
  • Empowering People and Creating Change for Positive Futures
  • An ethical, high quality organisation which leads a diverse suite of holistic and reputable support services relating to youth and family, education, employment, alcohol and other drugs, mental health and homelessness.
  • Providing prevention, early intervention and responsive services to reconnect young people with their family and education, reduce domestic and family violence, support mental health and wellbeing, reduce drug and alcohol harms, stabilise housing, secure employment & embrace diversity.
  • A leading specialist in working with young people aged 10-25 for over 28years, which also supports families, individuals and community

Previously known as St George Youth Services, 2Connect has recently been awarded 2018 Best Youth Service of the Year in NSW (Highly Commendable Award) !  2Connect has also been verified under ISO.9001 International Quality Standards

Due to expansion, the newly created position of General Manager (PT 21hrs pw) will support the CEO through organisational management in a compliance focused position. This includes human resource/staff management and operational management.  The General Manager will provide quality services in line with the mission & vision, objectives, values, organisational policies, key performance measures and funding agreements.

Key responsibilities include: managing priorities and monitoring the work flow of 2Connect, maintaining Quality Management system to ensure compliance, providing human resource/staff management (including supervision & support of personnel/staff), assisting with marketing/public relations, and ensuring Work Health safety compliance.

Category: Executive & Senior Management, HR & Employment Services, Management, Operations & Risk Management, Leadership and Management
Field: Alcohol & Other Drugs, Education & Training, Employment and Financial Support, Family, Children and Youth, LGBTIQ, Housing & Homelessness, Mental Health & Counselling, Multiculturalism & Diversity, Community, Management and Operations
Employment basis: Part-time
Job Location: South East Sydney
Position details

Essential: Relevant tertiary qualification in social/human services (degree level)

Desirable: Qualification in management or project coordination


Essential Selection Criteria:
  • Demonstrated skills/experience in management of youth/community services and programs, including monitoring compliance, progress and outcomes
  • Demonstrated high level skills/experience in supervision and performance management of staff/personnel, including  facilitating difficult conversations and change management
  • Relevant tertiary qualification in social/human services (degree level)
  • Excellent communication skills and interpersonal skills, including strong cross cultural communication
  • Prior demonstrated experience in clinical and non-clinical service delivery, including strength-based case management, counselling, group work and community development
  • Proven knowledge of youth development, child protection, mandatory reporting, suicide prevention/intervention, homelessness and domestic violence issues
  • Knowledge/understanding of relevant complementary support services for clients, and skills/experience in developing strong networks with other services
  • Excellent commitment to, & ability to facilitate, strong team work; and strong ability to work independently
  • Excellent organisational and administrative skills, including excellent IT literacy skills
  • Proven knowledge and experience of the principles and practice of EEO, cultural diversity and WH&S
  • Commitment to principles of social justice
Desirable Selection Criteria:
  • Qualification in management or project coordination
  • NSW drivers licence & own comprehensively insured car


Other Information:

Salary & Conditions

  • Excellent Salary package includes base salary and Salary packaging option
  • Conditions of employment covered by the SCHADS 2010 (Federal modern award). Position is classified as Level 7 Pay Point 1, at above Award rate
  • Salary package includes tax free salary amount, and a car allowance for use of own car for work purposes, above & on top of mileage reimbursement . Salary packaging is optional, however


Contact details
Contact Email:
Contact Phone: 95561769
How to apply

All applicants must submit their Resume & statement addressing each essential & desirable criteria (using the ‘How to Apply’ guide in the information package).  The information package can be downloaded from

For further information email


Date posted: 22 January 2019

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