Customer Feedback Representative

Job Reference No:


Reference No: Sydney


Applications Closing: Friday, January 25, 2019 - 09:00

We are now recruiting for a Customer Feedback Representative (CFR) in our Office of the CEO team. This role is full time and will be based in our Hurstville office. The CFR role is classified as level 6 on the SCHCADS award and will report to the Head of Governance and Commercial Advisory.  

As a CFR you will support our customers by providing end to end resolution for any feedback.

Category: Community Development
Field: Housing & Homelessness
Employment basis: Full-time
Salary Range: $80,000-$90,000
Job Location: South Sydney
About us

At SGCH our vision is great places for everyone. Our business is people and places. We  develop and manage sustainable, safe and affordable homes and work in partnership to create vibrant, inclusive communities. 

Connecting people to opportunity, we take a place based approach to advocate for, coordinate and partner with the services that people and communities need.

With over 30 years’ experience, SGCH provides a place to call home for more than 8,900 people in 4,700 properties across the Sydney metropolitan region. We are recognised as a Tier 1 provider under the National Regulatory System for Community Housing.

Recognised as Employer of Choice (Public Sector and NFP) at the 2016 Australian HR Awards, our personalised approach to customer service is underpinned by our values of support, accountability, respect and integrity (SARI).

Position details
Essential Selection Criteria:

The essential experience requirements for the role includes:

  • Experience in a busy and demanding customer service environment
  • Experience in providing excellent customer service and taking ownership of matters
  • Demonstrated high level interpersonal, verbal and written communication skills
  • Ability to build and maintain relationships with internal and external stakeholders
  • Ability to analyse complex appeals and complaints and identify trends to assist in business improvement
  • Experience in negotiation, dispute and conflict resolution and management of complex matters
  • General IT experience including database entry, MS Word and Excel spreadsheets
Desirable Selection Criteria:

Experience in investigating and responding to appeals and complaints in the social housing sector
Knowledge of the Community Housing sector

Other Information:

You can find out more information about our organisation by visiting and 

Contact details
Contact Name: Melissa Koulizos
Contact Email:
Contact Phone: +61290014374
How to apply

If you would like to apply for the role, you must address the essential requirements and provide a copy of your CV to Melissa Koulizos on by 9:00am Friday 25 January 2019.  

Date posted: 11 January 2019

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