Quality Services Manager
Christian Community Aid Service
Quality Services Manager Position
About the Role
Christian Community Aid is currently seeking an experienced, skilled and enthusiastic Quality Services Manager (QSM), to lead Christian Community Aid (CCA) child, youth and family support team based in the Ryde LGA.
The Quality Services Manager will provide key leadership, management and accountability for staff within the portfolio, and will ensure all programs are effective and in accordance with contemporaneous evidenced based practice. The QSM will play a pivotal role in initiating, developing and sustaining innovative targeted programmes, that demonstrate how program activities contribute to achieving long term improvements in health and wellbeing, and reduction in the need for child protection services.
The role will also develop and implement a clear growth strategy for the Child, Youth, Adult, and Family Services, with a key focus on the intersecting areas; education, homelessness, family violence and mental health.
Examples of the duties this role may undertake are:
- The QSM is responsible for overseeing the day to day operational management of the programs. Keep up-to-date with current and leading client support practices in order to facilitate innovative and high-quality service delivery that are aligned with the implementation of policies, procedures and directions of funding bodies.
- Exercise a high level of responsibility for the work undertaken by all employees within the program; including undertaking the planning, direction, management and evaluation of program operations.
- Drive a positive workplace culture that ensure employees are productive and can actively contribute to reach common goals.
- Use supervision, professional development and performance accountability/appraisal (evidence based) processes to support the development of staff, recognise excellence and address performance deficits.
- Facilitate the use of strength based and therapeutic approaches to practice. Implement reflective practice and coordinate coaching, training and development for allocated staff, and operate as a role model and leader for program services to ensure internal instructions and organisational policies and procedures are followed.
- Implement and supervise staff providing evidence-based programs such as Triple P, Tuning into Kids, Tuning into Teens, Circle of Security, etc.
- With support and guidance from the Business Executive, lead a culture of performance improvement and evaluation and demonstrate acceptance of change.
- Drive the implementation of new or updated practice frameworks. Leading continuous improvement activity, including program delivery guidelines, documentation, development and monitoring of service improvement, audit, review, reporting and compliance.
- Manage the overall operational, human resources, and financial responsibilities and activities of the Child, youth and family portfolio. Ensuring the systems fulfil the highest possible standards in compliance, accountability and prudent use of resources.
- With the support of the Business Executive, support the integration of high-quality evidence-based practices within CCA key areas of service support – Family Day Care Services, Financial Counselling, Emergency Relief, Aged Care, Meals on Wheels, Education and Disability.
- Develop and maintain administrative and quality processes, systems and initiatives that ensure accurate and timely reporting and compliance with the organisation’s requirements, procedures and funding body requirements.
- Develop and implement a clear growth plan for the program, targeting specific cohorts in-need such as children, young people, adults and families.
- Develop, Implement and action a work plan in line with agreed objectives for the programs. Coordinating project work including relevant internal and external stakeholders to meet, plan priorities and commitments.
- Lead teams in the development of tools, program guidelines, outcome-based evaluation, reports and resources to support continuous improvement of operations.
- Maintain comprehensive program and service utilisation related documentation, ensuring data collection and program records are accurate, up to date, in good order and filed correctly.
- Ensure that client and stakeholder feedback is promoted, captured and responded to appropriately.
- Generate statistical reports and write effective evaluation reports to guide service development and decision making within the programs.
- Coordinating project teams to develop service models and tender content and be responsible for writing high quality tender submissions.
- Develop and maintain high quality, strategic partnerships to ensure CCA is strategically placed to be a provider of choice with funders and achieve strategic goals across all intersecting areas.
- Represent CCA in senior sector leadership positions and forums and develop key relationships.
- Manage all aspects of student placement, including individual supervision.
- Attend out of hour’s meetings, reference groups, training sessions and other relevant functions as required.
- Write updates and promotional materials.
- Complete reports as directed by the Business Executive.
- Perform other duties and responsibilities, as directed by the Business Executive or delegate.
Qualifications and Experience:
- A bachelor’s degree and/or post graduate degree in Health, social work, youth work, management or related fields. With experience in management. and working with young people from a diverse range of backgrounds.